Administrator - Compliance Team

Home Instead Thuisservice Brabant Noord-Oost; Leinster; On-site; EUR 42,000 - 62,000; Full time

Job summary

Dovida in Ireland seeks a Quality Assurance & Compliance Co-Ordinator to ensure homecare operations meet internal and external standards, including Brand Standards, ISO frameworks and safeguarding obligations.

You will champion continuous improvement, guide teams through compliance processes, and use technology (Unique IQ) to drive quality, accountability and transparency, while preparing the framework for future monitoring of shift patterns to protect workforce wellbeing and service balance.

Qualifications

Responsibilities

• Exceptions management
• Governance & Quality Assurance
• Compliance & Audit Administration
• Incident & Accident Oversight (Vi Clarity System)
• Compliance Controls for Key Stakeholders

Job description

Address Louth, LH, A92 K2VF, IE

Schedule Full time

Job Type Permanent

Industry Health medical and related

Description

The Quality Assurance & Compliance Co-Ordinator ensures that all homecare operations within the assigned Dovida office meet internal and external compliance standards. This includes adherence to Dovida Brand Standards, ISO frameworks, safeguarding requirements, and regulatory obligations. The role supports a culture of continuous improvement and change management, guiding teams through compliance processes, embedding consistent practices, and using technology (Unique IQ) to drive quality, accountability, and transparency. (Can be amended to any new systems)

This function ensures accuracy in timekeeping, service verification, and payroll alignment.

Additionally, the Quality Assurance Co-Ordinator provides proactive support to new caregivers, helping them understand compliance expectations, system use, and safe working practices from the outset. The role will also begin preparing the framework for future monitoring of under- and over-worked shift patterns and related comments, ensuring workforce wellbeing and balanced service delivery once this initiative is introduced.

Core Responsibilities

• A. Exceptions Management
• E. Governance & Quality Assurance
• F. Compliance & Audit Administration
• G. Incident & Accident Oversight (Vi Clarity System)
• H. Compliance Controls for Key Stakeholders

We are an equal opportunities employer and are committed to providing reasonable accommodation throughout the recruitment and selection process. If you require any adjustments, please let us know and we will work with you to support your application.

Phone Number +353