Care Scheduling Specialist | Rotas, Clients & Caregivers

Home Instead Thuisservice Brabant Noord-Oost; Donegal; On-site; EUR 34,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Milestone bonus

Laptops provided

Training

Work-life balance

Job summary

Dovida Ireland is seeking a Scheduling Coordinator to join our team. You will organise all rotas and staffing requirements, monitor and log client and caregiver concerns, and maintain a complete Client service schedule using our CRM.

The role requires excellent verbal and written communication, strong organisational skills, discretion, and proficiency in Word and Excel. We offer competitive pay, a milestone bonus, laptops, training and ongoing developmental support, and a good work-life balance.

Qualifications

• Excellent oral and written communication skills.

Responsibilities

• Organise all rotas and staffing requirements (roster shifts).
• Monitoring, mediating and logging both Client and Caregivers concerns
• Effectively managing and developing excellent relationships with the Caregivers and Clients
• Actively encouraging contact between Caregivers and Clients and the office
• Coordinate and maintain a complete Client service schedule using our in-house CRM system- People Planner
• Accurately enter and maintain Client and Caregivers records
• Record Caregivers hours and enter hours into People Planner
• Deal with emergency situations decisively and effectively
• Answer incoming calls in a friendly, professional and knowledgeable manner
• Participate as needed in meetings related to Caregivers scheduling/work rotas
• Perform any and all other functions deemed necessary

Skills

Communication skills

Organisational skills

Discretion and integrity

Relationship building

MS Word

MS Excel

Professional appearance

Office setting experience

Tools

People Planner

Job description

Dovida Ireland is seeking a Scheduling Coordinator to join our team. You will organise all rotas and staffing requirements, monitor and log client and caregiver concerns, and maintain a complete Client service schedule using our CRM.

The role requires excellent verbal and written communication, strong organisational skills, discretion, and proficiency in Word and Excel. We offer competitive pay, a milestone bonus, laptops, training and ongoing developmental support, and a good work-life balance.