Night Porter & Guest Experience Lead

Dalata Hotel Group; Connacht; On-site; EUR 17,000 - 21,000; Full time

Benefits offered by this job

Free meals on duty

50% Off F&B in all properties

€60 Employee room rate

30% Off Friends & Family rate

Extra annual leave day per year (up to

1 more per year

Employee Assistance Programme

Cycle to Work Scheme/Transport Schemes

Pension access

Dalata Academy development

Staff events and charity involvement

Job summary

Dalata Hotel Group is seeking a Night Porter to support guest services and keep the hotel premises clean and orderly through the night shifts. You will learn through our Dalata Academy and work with experienced team members to grow within the company.

The role emphasizes guest interaction, room front-of-house duties, and adherence to safety procedures while maintaining a welcoming atmosphere for guests and staff.

Qualifications

• Experience in working with customers
• Good spoken English
• Strong organizational skills
• Able to work in a busy environment
• Be a good team player

Responsibilities

• Check in and out hotel guests as required, as well as assist with guest requests in relation to luggage/porterage.
• Responsible for the cleaning of areas in the hotel, including lobby, back office, stairways, restaurant and bar floor, public and staff areas and the meeting room floor.
• Responsible for cleaning other areas as directed by the manager on duty and also as per the nightly checklist, which may include setting up function rooms, breakfast area, etc.
• Responsibility for the front entrance and outside of the hotel and ensuring it is clean and tidy at all times.
• Understand the hotel's fire procedures to ensure safety of staff and guests at all times.
• Responsibility for setting up meeting rooms.

Skills

Customer service

English skills

Organizational skills

Team player

Busy environment

Job description

Dalata Hotel Group is seeking a Night Porter to support guest services and keep the hotel premises clean and orderly through the night shifts. You will learn through our Dalata Academy and work with experienced team members to grow within the company.

The role emphasizes guest interaction, room front-of-house duties, and adherence to safety procedures while maintaining a welcoming atmosphere for guests and staff.