Night Porter

The Address Sligo; Sligo; On-site; EUR 28,000 - 36,000; Full time

Job summary

The Address Sligo is seeking a meticulous Night Audit/Front of House professional to manage overnight guest needs, security checks and comprehensive night-time audits. You will ensure smooth check-ins/outs, handle guest inquiries, deliver late-room service, and maintain public areas and lounges to a high standard.

Responsibilities include completing precise night reports, coordinating handovers with day staff, and supporting bar and lounge operations after hours.

Responsibilities

• Arrive on time in full clean uniform with name badge and professional appearance
• Receive handover from Daily Porters, Receptionists on duty, and Manager on duty
• Complete docket checks and inform the Duty Manager of discrepancies
• Carry out security and fire checks at regular intervals (e.g., 12am, 2am, 4am, 6am) and log irregularities
• Efficiently check-in/out guests during hours of duty and manage luggage flow
• Deal with guest queries/needs quickly and effectively
• Deliver Lounge/Room Service orders after 11pm to agreed standards; keep kitchen areas clean
• Prepare breakfast cards during floor checks and deliver Room Service
• Ensure early breakfasts are delivered on time and to standard
• Cover Bar Service after bar staff leave with accurate cash and stock procedures
• Carry out night cleaning per schedule; clean public areas and maintain Premier Lounge
• Refresh and prepare meeting rooms; ensure bathrooms and front areas are tidy
• Set up meeting rooms and verify equipment; check faxes and messages promptly
• Compile a full night-shift events report and handover issues to Duty Manager/Reception/Porter
• Perform additional duties as assigned by management

Job description

DEPARTMENT/LOCATION

Front of House

PURPOSE OF JOB

To ensure that guest queries/needs are quickly and effectively met at night. Ensure that regular security checks and fire checks are carried out each night. To carry out a comprehensive night audit.

RESPONSIBLE TO

Duty Manager/Director of Operations

RESPONSIBLE FOR

Responsible for the supervision and operations of premises at night.

MAIN DUTIES

• To arrive for work on time dressed neatly in a full clean uniform, well-groomed, with a name badge and presenting a professional appearance to our guests.
• Receive a full handover from the a) Daily Porters b) Receptionists on duty c) Manager on duty
• Complete docket checks as appropriate and inform the early Duty Manager of any discrepancies.
• Carry out security/fire checks at regular intervals (i.e. 12 am, 2 am, 4 am and 6 am) or as required and log any irregularities in the Handover book, reporting it to the Duty Manager.
• To efficiently check-in/out guests during hours of duty and ensure their luggage is brought/collected quickly.
• To deal with any guest enquiries/needs quickly and effectively.
• To carry out any Lounge/Room Service Orders required after 11 pm to an agreed standard. The kitchen and food preparation areas must be maintained in a clean manner.
• To collect Breakfast cards while doing floor checks and prepare and deliver Room Service.
• Ensure that any early breakfasts are delivered to the guest on time and to standard.
• To cover Bar Service once bar staff has left ensuring correct and diligent cash and stock procedures.
• To carry out cleaning as per the night cleaning schedule.
• Cleaning of public areas as assigned by management.
• Maintenance of Premier Lounge. Stock replenished as required.
• Reception desk and office cleaned.
• Ensure meeting rooms are refreshed and prepared.
• Cleaning of public bathroom areas.
• Ensure front areas of the hotel are tidy, cleared of debris and clean.
• If necessary, set up meeting rooms to the agreed standard, checking that all equipment is correct and in working order.
• To check the fax machine on a regular basis and ensure guests receive any faxes or other messages quickly.
• Complete full report of night shift events in diary and handover any problems/incidents to a) Duty Manager b) Receptionist c) Day Porter on duty prior to leaving.
• Additional and reasonable duties may be assigned as deemed appropriate by management.