Night Supervisor

Fitzpatrick Castle hotel; Killiney; On-site; EUR 38,000 - 54,000; Full time

Job summary

Fitzpatrick Castle Hotel in Killiney, County Dublin, seeks a Night Reception Supervisor to oversee the night operation, Front Office, and Night Porter supervision, ensuring high standards of guest service and procedural compliance.

The role includes directing night porters, handling late check-ins/outs, and completing night audit tasks with precise record-keeping, while maintaining safety and service quality overnight.

Responsibilities

• Take responsibility for Front Office operation during the night shift and handle late check-ins/outs and guest inquiries.
• Supervise Front Office duties, monitor rooms, billing queries, and ensure accurate guest records.
• Register late arrivals with proper ID, payment, and room allocation; settle and close guest accounts.
• Oversee night audit, review daily transactions, and ensure correct postings and balances.
• Direct Night Porter(s), allocate duties, monitor progress, and ensure standards are met.
• Maintain health, safety, and security procedures; perform fire walks and risk checks.
• Provide a visible, professional guest presence; respond promptly to requests and complaints.
• Prepare comprehensive handover for the morning team and ensure a smooth transition.

Job description

Overview

Application

Date posted: October 30, 2026

Permanent

Full or part-time

SCOPE & GENERAL PURPOSE OF JOB:

Responsible for the smooth, efficient, and secure operation of the hotel throughout the night, ensuring a high standard of guest service and that all Front Office, Night Porter, safety, security, and operational procedures are followed.

The Night Reception Supervisor is responsible for supervising the night operation, including directing and monitoring the work of the Night Porter(s), carrying out Front Office and night audit duties, assisting guests, and ensuring that the hotel is maintained to the required standard throughout the night.

The role requires a high level of responsibility, initiative, organisation, and attention to detail, with the ability to work independently and deal confidently with guest requests and operational issues.

CORE RESPONSIBILITIES

1. Front Office Operations

• Take responsibility for the Front Office operation throughout the night shift.
• Carry out all Front Office duties required during the night, including late check-ins, early check-outs, guest enquiries, room changes, key issues, billing queries, and general guest assistance.
• Welcome and register late-arriving guests, ensuring identification, payment, registration details, and room allocations are correctly completed.
• Process early departures and ensure guest accounts are correctly settled and closed.
• Monitor arrivals and departures throughout the night and ensure any outstanding arrival information or payment requirements are followed up.
• Manage guest accounts and ensure all charges are posted accurately to the correct room or account.
• Check room rates, packages, deposits, payments, and outstanding balances, where required.
• Deal with guest complaints and requests professionally and efficiently, taking appropriate action within the scope of the role.
• Provide guests with information regarding hotel facilities, opening times, local transport, restaurants, taxis, and other services.
• Maintain accurate records of significant guest interactions, incidents, complaints, room moves, maintenance issues, and other relevant matters for the day team.
• Ensure the Front Office desk, lobby, and surrounding guest areas are kept clean, tidy, secure, and presented to the required standard.
• Ensure all Front Office procedures are followed correctly and that any discrepancies or errors are identified and rectified.
• Complete a clear and comprehensive handover for the morning team.

2. Night Audit & Financial Procedures

• Complete the night audit accurately and within the required timeframe.
• Review the day's transactions and identify discrepancies, missing postings, incorrect charges, or outstanding balances.
• Ensure all relevant room charges have been filled correctly.
• Check payment transactions and ensure required payments have been processed correctly.
• Investigate discrepancies where possible and report any unresolved issues to management.
• Complete all required night audit reports and end-of-day procedures.
• Report any significant financial or operational discrepancies to the appropriate manager.

3. Supervision of Night Porters

• Supervise the Night Porter(s) throughout the night shift.
• Allocate duties and responsibilities at the beginning of the shift and ensure Night Porters understand what is expected of them.
• Monitor the progress of assigned duties throughout the night rather than simply allocating tasks.
• Check that all duties have been completed correctly and to the required hotel standard.
• Inspect completed work and ensure any tasks that have not been completed properly are corrected.
• Provide clear instructions and guidance where a Night Porter is unsure of a procedure or task.
• Address mistakes, incomplete work, poor standards, or failure to follow procedures during the shift and ensure the issue is corrected where possible.
• Ensure Night Porter duties are completed within the required timeframe and are not unnecessarily left for the morning team.
• Monitor attendance, punctuality, work performance, and general conduct during the shift.
• Ensure Night Porters remain productive and carry out their allocated duties throughout the night.
• Ensure Night Porters follow all hotel health and safety, security, fire, guest service, and operational procedures.
• Check that required security checks, fire walks, cleaning duties, room drops, public-area checks, and other assigned tasks have been completed correctly.
• Ensure any deficiencies identified during checks are addressed promptly.
• Report repeated performance issues, failure to complete duties, or serious procedural breaches to the appropriate manager.
• Provide a clear handover regarding any outstanding Night Porter duties or performance issues.

4. Health, Safety & Security

• Assist with maintaining overall health and safety standards throughout the hotel during the night.
• Carry out regular security checks and fire walks throughout the property.
• Ensure fire exits, corridors, public areas, stairwells, and other relevant areas are clear and accessible.
• Monitor the hotel for security, safety, maintenance, housekeeping, or other operational concerns.
• Respond appropriately to emergencies and follow the hotel's emergency procedures.
• Assist guests and staff during emergencies and contact emergency services where required.
• Follow appropriate first aid procedures when necessary.
• Record and report accidents, incidents, hazards, and health and safety concerns.
• Ensure Night Porters understand and follow all relevant safety and security procedures.
• Challenge and correct unsafe practices observed during the shift.
• Report serious or unresolved health and safety concerns to management immediately.

5. Guest Relations

• Maintain a visible, professional, and welcoming presence for guests throughout the night.
• Ensure guests receive a high standard of customer service at all times.
• Respond promptly and professionally to guest requests and complaints.
• Deal with difficult or sensitive situations calmly and appropriately.
• Take ownership of guest issues where possible and ensure appropriate follow-up.
• Maintain confidentiality and professionalism when dealing with guest information and complaints.
• Record and communicate significant guest issues to the management team and incoming shift.

6. Food & Beverage Operations

• Assist with food and beverage service during the night where required.
• Ensure that bar service remains available to hotel residents after the regular bar staff have finished their shift, in accordance with hotel procedures and licensing requirements.
• Take responsibility for providing or coordinating late-night bar service when required, ensuring guests receive a professional and efficient service.
• Provide room service when required and where available, ensuring orders are prepared, delivered, presented, and charged in accordance with the company's required standards.
• Ensure room service orders are delivered promptly and professionally, with appropriate presentation and attention to guest requirements.
• Handle late-night food and beverage and room service requests in accordance with hotel procedures.
• Ensure all food and beverage transactions are correctly recorded and charged.
• Ensure no food, beverage, or bar stock is issued without the appropriate till/Epos record or authorised procedure.
• Monitor bar activity and ensure all service is carried out responsibly and in accordance with hotel standards.
• Ensure the bar is appropriately secured and closed when service finishes.
• Ensure night food and beverage areas are left clean, secure, and properly closed.
• Monitor and correct discrepancies or procedural issues relating to night-time F&B service.

7. Meeting Rooms, Functions & Public Areas

• Ensure meeting rooms are checked and set according to the required standard for the following day's events.
• Complete regular checks of guest bedrooms, public areas, corridors, lobby areas, and other relevant parts of the hotel.
• Ensure public areas are maintained to an appropriate standard throughout the night.
• After functions or events, ensure function rooms are cleaned, organised, and returned to the required standard.
• Ensure rubbish and used items are removed, and furniture and equipment are correctly arranged.
• Report any damage, maintenance, cleaning, or equipment issues.
• Ensure the hotel is appropriately prepared for the following day's operation.

8. Operational & Administrative Duties

• Contribute to the efficient overall running of the hotel during the night.
• Complete all required night shift checklists and operational records.
• Maintain accurate records of incidents, maintenance issues, guest complaints, room moves, and other relevant information.
• Prepare a comprehensive end-of-shift handover for the morning team.
• Communicate outstanding operational matters to the relevant department or manager.
• Identify potential operational problems and take reasonable action to resolve them within the scope of the role.
• Escalate matters requiring management involvement in a timely manner.
• Ensure the hotel is ready for the morning operation before completing the shift.
• Maintain a professional standard of conduct and represent the hotel positively throughout the night.
• Proactive rather than reactive.

Flexible and willing to assist across different hotel departments when required.

• Guest-focused with a strong commitment to service standards.

This is not a full and final list of duties and responsibilities and you may be required to carry out other tasks as directed by management.