Night Operations Manager — Growth & Mentorship

Dalata Hotel Group plc; Dublin; On-site; EUR 30,000 - 42,000; Full time

Benefits offered by this job

Free employee meals on duty

50% Off F&B in all properties

€60 employee rate on rooms for all Dal

30% off rate for Friends & Family

Extra AL every year worked (5 days)

Employee Assistance Programme.

Cycle to Work Scheme/Transport Schemes

Pension access

Dalata Academy development programmes

Staff Appreciation Initiatives

Job summary

Dalata Hotel Group plc is seeking an Assistant Night Manager to lead the night operations and deliver exceptional guest service across every shift.

You will work closely with the Night Porters, oversee front office tasks, ensure health and safety standards, and contribute to nightly audits and guest satisfaction. This role offers growth through Dalata Academy, internal opportunities, and a supportive team culture focused on caring for guests.

Qualifications

• 2-3 years in a similar night or reception role.
• Excellent knowledge of the hotel business.
• Previous hospitality experience is essential.
• Good computer skills and knowledge of Opera is
• Knowledge and experience of using the Brilliant electronic front office system.
• Excellent skills in People leadership and development.
• Excellent organisational skills and the ability to oversee & delegate work to others.
• A warm, friendly and approachable personality when dealing with fellow staff and guests.
• The ability to work on their initiative, as well as being capable of working as part of a team.

Responsibilities

• Assist in ensuring the smooth and efficient operation of the hotel during night shifts while delivering the highest level of customer service.
• Support guest relations by addressing inquiries and resolving any issues that may arise.
• Help maintain overall health and safety standards at night, including conducting fire walks, security checks, and performing other relevant health and safety duties such as first aid.
• Perform front office duties, including assisting with the night audit report and facilitating guest check-in and check-out processes.
• Collaborate with the Night Porters, overseeing their nightly tasks and ensuring they are fulfilled efficiently.
• Provide food and beverage service to guests during the night hours.
• Support the team in achieving operational goals through mystery audits, customer comment indexes, quality evaluations, and adherence to hotel standards.
• Aid in the development of the Night team, preparing them for career advancement opportunities.
• Contribute to the strategic operations of the hotel by providing insights and suggestions based on nightly observations and activities.
• This position is key in maintaining the hotel's excellence during the night and ensuring a positive experience for all guests.

Skills

People leadership

Organisational skills

Teamwork

Guest service

Initiative

Education

Hospitality experience

Tools

Opera

Brilliant FO system

Job description

Dalata Hotel Group plc is seeking an Assistant Night Manager to lead the night operations and deliver exceptional guest service across every shift.

You will work closely with the Night Porters, oversee front office tasks, ensure health and safety standards, and contribute to nightly audits and guest satisfaction. This role offers growth through Dalata Academy, internal opportunities, and a supportive team culture focused on caring for guests.