Night Auditor: Lead Night Team & Elevate Guest Experience

Dalata Hotel Group; Dublin; Presencial; EUR 28.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free meals

F&B discount

Room rate

Friends & Family rate

Extra leave

Employee assistance

Cycle to work

Pension access

Dalata Academy

Team events

Descripción de la vacante

Dalata Hotel Group is seeking a Night Auditor to ensure smooth, safe, and welcoming overnight operations across our Dublin-area property. You will manage front office duties, run the night audit, check guests in and out, and maintain top service standards while the lobby and meeting spaces remain pristine.

You will lead the Night team, drive guest satisfaction through attentive service, and uphold health and safety protocols, including fire walks and security checks.

Formación

• Excellent customer service skills.
• Ability to work independently and take initiative.
• Outstanding communication skills.
• Capability to remain calm and perform well under pressure.

Responsabilidades

• Responsible for smooth and efficient operation of the hotel at night and to ensure the highest level of customer service.
• Responsible for overall health & safety at night, including fire walks, security checks, and any other relevant health & safety duties, e.g. first aid.
• Perform Front Office duties, including running the night audit report and check-in and check-out out guests.
• Food & Beverage service at night.
• Clean the hotel lobby and meeting room area.
• Lead the team to achieve goals in relation to mystery audits, customer comment index, quality evaluations and hotel standards.
• Lead and develop the Night team, making sure that they become prepared for the next step in their career.
• Contribute to the strategic running of the hotel.

Conocimientos

Customer service

Independent work

Communication

Calm under pressure

Night audit experience

Descripción del empleo

Dalata Hotel Group is seeking a Night Auditor to ensure smooth, safe, and welcoming overnight operations across our Dublin-area property. You will manage front office duties, run the night audit, check guests in and out, and maintain top service standards while the lobby and meeting spaces remain pristine.

You will lead the Night team, drive guest satisfaction through attentive service, and uphold health and safety protocols, including fire walks and security checks.