Night Manager

Windward Management Ltd; Bartragh; On-site; EUR 32,000 - 46,000; Full time

Job summary

Windward Management Ltd. invites applications for a Night Manager role at The Diamond Coast Hotel in Enniscrone, Ireland. You will oversee night-time operations, ensuring guest comfort, safety, and smooth front-office functions.

The role includes managing night audits, supervising duty staff, and handling late check-ins with a focus on service excellence. The ideal candidate will have strong leadership and guest service skills, experience with cash handling and incident response, and a

Qualifications

• Leadership experience in hotel operations or supervisory role.
• Strong guest service focus with calm problem-solving under pressure.
• Experience with night audit procedures and cash handling.
• Knowledge of health and safety regulations in hospitality.

Responsibilities

• Oversee hotel operations during night shifts, ensure safety and guest comfort.
• Supervise night staff, manage late check-ins and early check-outs, address guest issues.
• Complete nightly audit procedures and reconcile financial transactions.
• Prepare handover reports for day management team and maintain PMS records.
• Respond to emergencies and manage security and safety checks.

Skills

Leadership

Guest service

Financial controls

Health & safety

Job description

Night Manager

The Diamond Coast is looking for a Night Manager to join the Team!

Job Purpose:

To oversee the hotel’s operations during nighttime hours, ensuring the safety, security, and comfort of all guests and staff. The Night Manager is responsible for managing night audits, guest relations, and any operational issues that arise during the night shift.

About The Diamond Coast

Located in Enniscrone, The Diamond Coast Hotel commands a prime location overlooking the breathtaking Enniscrone championship golf course, dune lands and stunning five kilometres of golden beaches, perfect for water sports, swimming and long walks. The luxury accommodation at the Diamond Coast Hotel comprises of 99 well appointed, spacious and tastefully decorated guest rooms. Many guest rooms enjoy views over Enniscrone Golf Course and the stunning dunes.

The Coral Restaurant at the Diamond Coast Hotel offers a warm welcome, excellent cuisine, great wines, relaxing surroundings and friendly hotel staff to attend to your every need. Additional facilities include a crystal adorned banqueting suite perfect for your wedding day, seating up to 400 guests, meeting rooms and Stir Bistro.

About Windward Management

Diamond Coast Hotel is managed by Windward Management.

Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys* in Ireland and Continental Europe. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners.

Join us today as a Night Manager!

About the role

Key Responsibilities:

Operational Management

• Take full responsibility for the hotel in the absence of senior management.
• Oversee the front office, security, and any night staff on duty.
• Manage late check-ins, early check-outs, and resolve guest issues effectively.
• Ensure public areas are clean and guest-ready, liaising with housekeeping if needed.
• Prepare reports and handover notes for day management team.

Guest Service

• Deliver excellent customer service and ensure guest satisfaction throughout the night.
• Handle guest complaints, feedback, or emergency situations calmly and professionally.
• Maintain a visible presence in the lobby and public areas.

Night Audit / Financial Controls

• Complete daily audit procedures and reconcile financial transactions.
• Ensure accurate cash handling, end-of-day banking, and revenue reporting.
• Balance and close the day’s business in the Property Management System (PMS).

Health, Safety & Security

• Conduct regular safety and security checks of the property.
• Respond to fire alarms, first aid calls, and emergencies per hotel procedures.
• Ensure guest and staff safety in compliance with Irish health and safety regulations.

Leadership & Team Support

• Supervise and support the night porter(s), cleaners, and other overnight staff.
• Delegate tasks and monitor staff performance during the shift.

Support the training and onboarding of new night team members

About the company

Windward Management Limited is a trusted leader in hospitality management, renowned for delivering operational excellence and exceptional guest experiences. Established in 2007 and headquartered in Dublin, the company specializes in managing hotels across Ireland, blending strategic expertise with personalized service. With a strong commitment to innovation, employee development, and quality, Windward Management offers an exciting opportunity for professionals passionate about making a meaningful impact in the hospitality industry.