Night Manager

Sandman Hotel Group; Portmarnock; On-site; EUR 40,000 - 55,000; Full time

Benefits offered by this job

20 days holiday per annum

Flexible schedule

Free Parking whilst on shift

Free Meal on Duty

Gym Access

Free Golf

Rewards and recognition

Growth opportunities

Dedicated Training Programme

Employee & Immediate Family Assistance

Referral Bonus starting at £125 for PT

Referral Bonus starting at £250 for FT

Team, Friends and Family Hotel rates

Up to 40% food discounts

Complimentary nights stays (UK/IR/NA)

Job summary

Sandman Hotel Group operates the Portmarnock Resort & Golf Links and is seeking a Night Manager to oversee all hotel operations during overnight hours. The role focuses on Front Office operations, night audit, and ensuring guest safety and security while maintaining high service standards.

You will lead the Night Team, collaborate with the Front Office Manager, manage cash handling, invoicing and reports, and drive guest satisfaction across all night-time activities.

Qualifications

• Experience in hotel operations and night management.
• Knowledge of front desk processes, safety and security protocols.
• Ability to supervise a night team and coordinate with other departments.

Responsibilities

• Oversee all hotel operations during overnight shift to ensure smooth running.
• Lead the night team, assist Front Office Manager with budgeting, planning and payroll.
• Handle guest inquiries, wake-up calls, taxis and newspaper services.
• Ensure safety, security, and compliance with health and safety procedures.

Skills

Front Office

Night Audit

Staff Supervision

Cash Handling

Guest Satisfaction

Security Procedures

Job description

Tucked away in a quiet corner of 'The Velvet Strand', one of Ireland's most stunning stretches of uninterrupted coastline - the historic Portmarnock Resort & Jameson Golf Links, once the family home of the Jameson Dynasty awaits.

With an award-winning Links Golf Course, and Spa and the historic Jameson Bar, Portmarnock Resort & Jameson Golf Links is the perfect coastal retreat.

Join our team and enjoy the many benefits of working with us, including a competitive employee compensation package, diverse employee schedules, and internal corporate career advancement. If you are looking for a future career in hospitality, then the Sandman Hotel Group is for you.

SCOPE AND GENERAL PURPOSE OF THE JOB

To ensure the efficient and smooth running and administration of all activities in the Resort & Golf Links at night. To work alongside the Night Team and be responsible for all hotel operations during overnight shift hours, focusing on Front Office operations, night audit and hotel safety/security. The Night Manager will assist the Front Office Manager in all aspects of the department including but not limited to operations, planning, budgeting, staffing and payroll in accordance with hotel policies and procedures. The Night Manager provides leadership and support to all members of the Night Team and enforces Portmarnock Resort & Golf Link's Operational Standards. The Night Manager ensures the highest standards of guest care and customer satisfaction are maintained at all times.

QUALITY STANDARDS

1. To implement and carry out all tasks in accordance with procedures as outlined in the Nights Standards Manual.

2. To have a comprehensive knowledge and actively promote all hotel & golf links facilities.

3. To ensure that all aspects of invoicing, security and cash handling are followed at all times in accordance with the Resort & Golf Links Policy.

4. To ensure the highest standards of presentation and cleanliness of the Hotel & Golf Links are maintained at night.

5. To carry out all necessary tasks pertaining to Night Audits, including relevant reports and cash procedures.

6. Implement and train all night team members on agreed procedures.

7. Supervise the night team members, ensuring that they carry out all duties assigned to them.

8. To ensure all tasks and checklists are actioned and completed during shift.

9. Deal with all customer queries at the Front Desk, including wake-up calls, taxis & newspapers.

10. To ensure that the Hotel & Golf Links is secure at all times, and safe for guests e.g. that no emergency exits are blocked.

FINANCE

1. Bring any issues to the attention of the Front Office Manager.

2. Oversee invoices/statements as required.

3. Issue Trial Balance, Managers and Guest Ledger reports.

COMMUNICATION

1. To bring customer comments or issues to the attention of your Manager.

2. To maintain effective communications with all other Departments with specific attention to Front Office and Accounts.

3. To ensure that all guests are greeted with a friendly welcome and offered the highest standards of guest care and customer satisfaction throughout their stay.

4. Handle and resolve customer complaints, following through to ensure the highest levels of guest satisfaction.

5. Communicate with the Front Office Manager regarding any issues and all other relevant business.

6. To identify maintenance issues and report accordingly.

HEALTH AND SAFETY

1. To have full knowledge of and be able to act upon the Resort & Golf Links Fire and Health and Safety Procedures.

2. To complete all duties and tasks with due care for the Health and Safety of yourself and other employees and guests.

3. To ensure the highest standards of personal presentation whilst wearing the company supplied uniform, in accordance with Department Standards Manual.

4. To report and where necessary take action on incidents, accidents and fire loss or damage.

OCCASIONAL DUTIES

• To carry out any other reasonable duties as requested by a member of the management team.
• Attend meetings.
• Attend Resort & Golf Links Training.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

PERKS

• 20 days holiday per annum
• Flexible schedule
• Free Parking whilst on shift
• Free Meal on Duty
• Gym Access
• Free Golf
• Rewards and recognition
• Growth opportunities
• Dedicated Training Programme
• Employee & Immediate Family Assistance Programme
• Referral Bonus starting at £125 for Part time and £250 for Full time
• Team, Friends and Family Hotel rates
• Up to 40% of food discounts
• ½ price lift tickets at Grouse Mountain and Revelstoke Mountain Resort
• X3 complimentary nights stays to use in the UK, Ireland or North America

You must be legally entitled to work in Ireland to apply.

We thank all applicants for their interest in Career opportunities with The Sandman Hotel Group, however, only those applicants we wish to interview will receive a reply to their application.