Community Manager

Greystar (International); Dublin; On-site; EUR 59,000 - 72,000; Full time

Benefits offered by this job

Health insurance

Matched pension

Birthday/annual leave benefits

Family-friendly leave

Wellbeing programs

Volunteer day

Job summary

Greystar Ireland is seeking a Community Manager to lead an autonomous unit responsible for operations, staff, and resident services across our Dublin portfolio. You will drive occupancy and revenue by collaborating with marketing, manage budgets and P&L, and ensure safety and compliance, with the role offering a base salary from €65,000 and potential on-site bonuses.

This position emphasizes delivering exceptional resident experiences, building a welcoming community, and advancing a career

Qualifications

• Proven experience in property management, leasing performance, operations and delivering service excellence.
• Strong knowledge of Landlord/Tenant legislation.
• Excellent organisational, numerical, and communication skills.
• Demonstrated leadership and people-management abilities; able to lead teams independently.
• Adaptable, resilient, culturally aware with change-management experience desirable.

Responsibilities

• Acts as a role model by embodying core values and guiding the team.
• Leads the team to deliver positive resident experiences and exceed expectations.
• Collaborates with marketing to shape local leasing strategies and drive occupancy and revenue.
• Oversees marketing campaigns, advertising and promotions to support property goals.
• Manages budgets, P&L reviews, and financial reporting with stakeholders.
• Ensures safety, compliance, and high standards of maintenance and property upkeep.

Skills

Property management software

Microsoft Office

Job description

Be part of a team that’s building more than just homes. We’re building communities.

At Greystar, we believe great rental living starts with great communities. Since arriving in Ireland in 2019, our Dublin team has grown into a leading provider of professionally managed rental housing, delivering high-quality apartments and student residences across Dublin, Galway and beyond. With an expanding property management business and ambitious growth plans, Ireland is a market with huge potential and we're proud to be bringing our experience in professionally managed rental housing to its major cities.

As we grow, we're focused on building teams where people can do meaningful work, develop their careers and feel supported to thrive.

We believe long-term success starts with supporting our people. From a paid day off on your birthday and the option to buy extra annual leave, to fully company-funded health cover, a generous matched pension, family-friendly leave, wellbeing perks that keep you moving, and a paid day each year to give back to your community, we've built a package designed to support life inside and outside of work. You'll also benefit from the opportunities that come with being part of a global business operating across hundreds of locations worldwide, with genuine room to grow your career.

Position Overview

Community Manager will run an autonomous business unit taking overall responsibility and accountability for the operations including team members, daily activities, and the resources of the property to achieve established budgeted financial and operational goals. Leading the team to build a vibrant, safe and welcoming community our residents enjoy being part of.

The annual base salary for this role starts from €65,000 depending on experience. In addition to the base salary, this role may be eligible to participate in on-site bonus programs.

Key Role Responsibilities

• Acts as a role model at all times by demonstrating the core values
• Leads the team to create positive memorable experiences by exceeding expectations for all residents.
• Works in partnership with marketing to shape local marketing and leasing strategies based on relevant market data to achieve the property’s occupancy and revenue goals
• Ensures marketing campaigns, advertising and promotional activities are effectively implemented
• Establishes relationships with internal and external stakeholders (sales, marketing, groups, universities) communicating regularly with representatives, ensuring the community’s compliance with pertinent regulations and providing performance data and reporting
• Actively seeks interaction and contact with residents to proactively seek to improve service delivery and ensure community events enhance the overall resident experience.
• Meets targeted revenues by making rate recommendations based on market data and monitors payments.
• Prepares and forecasts annual budgets by analysing financial statements, reviewing marketing information, and accessing operational reports.
• Manages the financial performance; attending regular P&L reviews with stakeholders.
• Promotes investor satisfaction and retention through timely variance reporting in respect of budgeted and actual spending and on-going communication about the performance of the properties, and responds with urgency to client/owner concerns, questions, issues, and requests.
• Promotes resident satisfaction and retention by ensuring a timely response to questions, requests and complaints in a timely manner, and taking appropriate action to resolve and address service issues.
• Assesses team member training needs and ensure thorough understanding of systems and adherence to policies
• Develops capability of team members in order to meet key performance goals and future succession requirements.
• Originates, approves and submits purchase orders and processes invoices from vendors, contractors and service providers for payment and manages communication with finance team members and other stakeholders as required.
• Oversees the tenancy management process by co-ordinating periodic apartment inspections, evicting residents, and imposing and collecting late fees and other charges within the terms of the agreement.
• Works hand in hand with Health & Safety to drive a safety culture by managing and monitoring the appropriate health & safety and compliance activities including the incident reporting system and ensures that the community operates in a safe and risk free environment.
• Ensures the operation of the community complies with Company policies and procedures and any laws and regulations governing housing operations and residential lettings.
• Manages planned and reactive maintenance and refurbishments engaging marketing and capital projects teams to ensure timely resident communication and completion to a high standard within agreed budgets and timescales.
• Conducts regular community walkabouts and inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal.

About You

• You must have a good general education and be proficient in Microsoft Office and property management software.
• You must have proven experience in property management, leasing performance, operations, and delivering service excellence.
• You must have strong knowledge of Landlord/Tenant legislation, excellent organisational, numerical, and communication skills.
• You must demonstrate strong leadership and people-management skills, with the ability to lead teams and work independently.
• You must be adaptable, resilient, culturally aware, and committed to delivering exceptional service; change management experience is desirable.

One of Greystar’s core values is Equality, and as such, we pride ourselves on being an equal opportunities employer. We welcome applications from candidates of all backgrounds and experience, even if you don't meet every requirement on the job advert.

Greystar is committed to having an accessible and inclusive recruitment process. Should you require any reasonable adjustments during the recruitment and interview process, please contact our Europe Talent Acquisition team at [e-mail]. For more information on careers at Greystar, please also visit our careers site at https://jobs.greystar.com/.