Night Concierge

Greystar Ireland Limited; Galway; On-site; EUR 30,000 - 37,000; Full time

Job summary

Greystar in Galway, Ireland, is seeking staff to oversee night operations, delivering outstanding customer service and safety support while ensuring a smooth 24/7 resident experience. The annual base salary starts at €33,750, with potential on-site bonuses depending on experience.

Key duties include handling reception, administration, and guest procedures, coordinating handovers between day and night teams, and maintaining the safety and cleanliness of the community and common areas.

Qualifications

• Experience in hospitality or reception roles.
• Strong customer service orientation and communication skills.
• Ability to handle safety and security protocols.

Responsibilities

• Provides reception, administration, and exceptional customer service and safety support (including key management and lockouts).
• Responds to booking enquiries and ensures handover for next-day occupancy.
• Supports events and resident engagement, and maintains safe, clean common areas.

Skills

Customer service

Reception duties

Safety awareness

Job description

ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY Job Description Summary Ensures a smooth transition from day to night community operations through contributing to an exceptional 24/7 resident experience, delivering outstanding customer service, whilst maintaining the highest standards of safety and cleanliness within the community. The annual base salary for this role starts from €33,750 depending on experience. In addition to the base salary, this role may be eligible to participate in on-site bonus programs.

• Acts as a role model at all times by demonstrating the core values
• Provides reception, administration, and exceptional customer service and safety support (including key management and handling lock outs)
• Ensures all relevant Company policies and procedures are actioned effectively for example; guest procedures and out of hours check-in and check-out
• Responds to booking enquiries and ensures handover enables next day follow up to ensure full occupancy of the community
• Supports the smooth running of social events and activities, encouraging engagement and assisting the team in the retention of residents.
• Prepares and delivers timely communication between day and night teams ensuring all resident issues are handed over effectively
• Provides a decisive and effective response to customer complaints requiring action in a timely manner, assisting in and resolving customer disputes and escalating where necessary and with appropriate support and guidance
• Manages common amenity areas ensuring that the property is presented to an exceptional standard by undertaking or delegating minor cleaning around the grounds and inside buildings, including litter picks and spills
• Minor maintenance issues – and the effective reporting of all tenant faults if unable to deal with the fault there and then.
• Investigating maintenance problems and finding solutions where possible, to include: Managing basic lock and key issues e.g. reprogramming and resetting keys
• Investigating basic heating and radiator problems
• Investigating power supply problems at a basic level
• Fixing leaks through isolating water supply
• Ensures a safe and secure environment at all times, responding to and attending safety and basic maintenance related calls
• Responsible for your own health and safety and that of all colleagues
• Reporting in the handover/security handover book all issues encountered during the night
• Handles any issues or incidents with the appropriate level of involvement from the emergency services and ensuring that all procedures are followed
• Maintains the incident log, ensuring the Community Manager is informed of all incidents, and reporting any trends and repeat behaviours when necessary
• Maintains positive community relationships e.g. neighbours, local communities, police community officers, Fire and Rescue Service and local authorities
• Maintains an awareness of Health and Safety, Data Protection and compliance, and ensures adherence at all times.
• Conducts and logs room and communal area inspections as required
• Demonstrates a flexible approach to work and a willingness to undertake all reasonable duties as requested

Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to [e-mail].

Our continued success depends on our people. If you are looking for a career that values dedication, collaboration, and integrity, we are looking for you! Greystar is a vertically integrated real estate company offering expertise in property management, investment management, and development & construction globally. Today, we are the largest rental housing operator and developer in the US and one of the largest global investment management companies delivering industry-leading services to investors, clients, and residents.

Core Values

• Integrity We stay true to the highest ethical standards and principles, and are honest, trustworthy, humble, and respectful in all of our words and actions.
• Equality We celebrate individual differences, encourage diversity of thought, provide equality of opportunity, and cultivate an environment where all individuals are seen, treated, and valued equally.
• Professionalism We proudly present a positive, dignified, and businesslike image at all times through our appearances, behavior, and interactions with others.
• Accountability We take responsibility and accept ownership for our words, actions, tasks, and results, and respectfully hold others to the same standard.
• Service We make service our top priority by giving our time, knowledge, and experience to serve the needs of our customers, community, and team members.
• Teamwork We work together to accomplish goals, solve problems, and enrich our work environment.