National Account Manager FTC

Laura Naidoo Recruitment; Leinster; On-site; EUR 60,000 - 80,000; Full time

Job summary

Laura Naidoo Recruitment is seeking a Customer Account Manager for a leading multinational FMCG client in Dublin. You will own day-to-day relationships with major grocery buyers, drive category plans, and manage P&L targets from day one.

The role covers full ownership of key accounts, with exposure to senior buyers and involvement in category strategy, promotions, and launch activity. 12-month contract with genuine path to permanent.

Qualifications

• At least 3 years in a Key/ National Account role within grocery/FMCG.
• Solid commercial experience with direct exposure to managing a P&L.
• Proven track record of cross-functional teamwork within a category or sales team.

Responsibilities

• Own day-to-day relationship with buyers, supply chain and shopper marketing for your categories.
• Negotiate trade terms, trade funding and commercial agreements in line with company strategy.
• Develop and own the customer business plan and Joint Business Plan (JBP) for your categories, with Category Managers and Shopper Marketing.
• Manage promotional and non-promotional investments and ensure documentation is complete.
• Lead new product launches with the customer, including sell-in, samples, and distribution.

Skills

Key Account Management

P&L Management

Cross-Functional Collaboration

Forecasting & Data Analysis

Grocery/FMCG Industry Experience

Tools

Forecasting Tools

Job description

Dublin | 12-Month Contract with genuine scope to go permanent

The Opportunity

This is a rare chance to manage key grocery relationships for one of the biggest names in FMCG. We're talking household-name brands that sit in almost every kitchen cupboard in the country — the kind of portfolio that gives you real weight in the room when you're sitting across from a buyer.

Our client is a leading multinational consumer goods manufacturer with a substantial presence across Irish grocery retail. They're looking for a Customer Account Manager to own the day-to-day relationship with one of their major grocery accounts, working across category-level business plans that drive growth, share and profitability.

This is initially a 12-month contract, but it's not a stopgap role — it covers a genuine business need and there is real potential for it to convert to permanent. We wanted to flag that upfront and move straight past it, because the opportunity itself is what matters: full ownership of key accounts, direct exposure to senior buyers, and a seat at the table on category strategy from day one.

What You'll Be Doing

Owning the customer relationship

• Leading the day-to-day relationship with buyers, supply chain and shopper marketing contacts across your categories
• Negotiating trade terms, trade funding and commercial agreements in line with company strategy
• Managing key customer moments — new product launches, cost price changes, and resolving any breaches of trade terms

Driving the category plan

• Building and delivering the customer business plan and joint business plan (JBP) for your categories, working closely with Category Managers and Shopper Marketing
• Developing an integrated category promotional plan and selling it in to the customer
• Managing promotional and non-promotional investment, ensuring everything is properly documented
• Leading new product launches with the customer — sell-in, samples, and securing distribution
• Briefing the Retail Execution team to ensure strong in-store activation of promotions and range reviews

Managing the numbers

• Owning the customer P&L for your categories, including turnover and business-building terms targets
• Tracking in-month performance against forecast alongside the wider Customer Operations team
• Managing accruals and pricing accurately
• Keeping trade terms compliant, chasing resolution where they're breached
• Handling the admin that keeps the account running smoothly — pricing, rebates, promo proposals, contracts and S&OP forecasting inputs

What We're Looking For

• At least 3 years' experience in a Key Account or National Account role within grocery/FMCG, ideally with direct exposure to a Customer Account Manager type role
• Solid commercial experience with genuine exposure to managing a P&L
• A proven track record working cross-functionally within a team environment
• Shopper Marketing or Category Management experience is a strong plus
• Comfortable with data, forecasting tools and digital ways of working

Why This Role Stands Out

• Manage categories for genuinely iconic, market-leading brands
• Direct, senior-level exposure to major grocery retail buying teams
• A structured route to permanency for the right person
• Join a category and customer team with a strong track record of developing talent internally
• Real ownership from day one — this isn't a support role, it's your account to run