Motor Claims Handler

Aon plc; Dublin; Hybrid; EUR 42,000 - 66,000; Full time

Benefits offered by this job

Global Wellbeing Days

Smart Working

Job summary

Aon plc is seeking a Motor Claims Adjuster to join our Dublin-based Claims Management Division. The role involves cradle-to-grave management of motor claims for self-insured clients, including third-party, property damage, and personal injury claims, with responsibility for cost containment and stakeholder engagement.

The ideal candidate will have at least 2 years of motor claims handling experience and be APA qualified or progressing toward CIP, with strong IT and communication skills, and the

Qualifications

• A minimum of 2 years' relevant motor claims handling experience.
• APA qualified and working towards CIP qualification (or must be 'Accredited' under the Minimum Competency Requirements and provide evidence of CPD returns with progress towards qualification).
• Ability to prioritise workloads and deliver on objectives.
• Have a strong customer focus and a keen eye for detail.
• Team player and the ability to work on own initiative.
• Strong analytical skills, with an ability to prioritise effectively and execute within deadlines.
• Excellent IT skills (proficient in Microsoft applications i.e. Word, Excel, PowerPoint)
• Strong planning and organisational skills.
• Flexible and adaptable approach to work, with the ability to respond to change and learning opportunities.
• Excellent written and verbal communication skills.

Responsibilities

• Full 'cradle to grave' motor claims management on behalf of self-insured clients.
• Managing third party motor, property damage/recovery claims together with personal injury claims.
• Contain claim costs by implementing agreed processes and deploying all supplied resources effectively (e.g. motor assessors, approved repairers, solicitors etc).
• Development of relationships with key clients.
• Working with a Claims Administrator to ensure timely response on all new instructions.
• Effective use and experience of using a diary system to ensure cases are progressed and closed out effectively and efficiently.
• Interaction with claim executives / claims team leader on management of client reports / statistics and any policy issues arising.
• Maintain the required standard of all claims systems and files.
• Comply with all management audit requirements.
• Carrying out departmental administrative activities as required.
• Willingness to take on other duties that may arise and are deemed appropriate by Aon management.

Skills

Motor claims handling

Customer focus

Attention to detail

Team player

Analytical skills

Communication skills

Planning & organisation

Adaptability

Prioritisation

IT skills

Education

APA qualified

CIP qualification progress

Accredited under MPCMR

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Motor Claims Adjuster

Do you have relevant motor claims handling experience and a CIP qualification? Are you ready to join our fast-paced Claims Management Division? This might be the role for you!

This is a hybrid role with the flexibility to work both virtually and from our Dublin office.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

Aon Risk Solutions is currently looking for motor claims adjuster to join our Claims Management Division, managing motor claims for multinational and corporate clients. Reporting to the Technical Claims Manager and part of a team of thirteen professionals, you will be responsible for managing motor claims for clients within a Self-Insured Programme and effectively handle a portfolio of predominantly motor third party/recovery and personal injury claims.

Main responsibilities will include:

• Full 'cradle to grave' motor claims management on behalf of self-insured clients.
• Managing third party motor, property damage/recovery claims together with personal injury claims.
• Contain claim costs by implementing agreed processes and deploying all supplied resources effectively (e.g. motor assessors, approved repairers, solicitors etc).
• Development of relationships with key clients.
• Working with a Claims Administrator to ensure timely response on all new instructions.
• Effective use and experience of using a diary system to ensure cases are progressed and closed out effectively and efficiently.
• Interaction with claim executives / claims team leader on management of client reports / statistics and any policy issues arising.
• Maintain the required standard of all claims systems and files.
• Comply with all management audit requirements.
• Carrying out departmental administrative activities as required.
• Willingness to take on other duties that may arise and are deemed appropriate by Aon management.

How this opportunity is different

The Motor Claims adjuster will have the possibility to work closely with a collaborative team of experts, deeply involved in claims management, from building trusted relationships with stakeholders to delivering high-quality output. A shared learning environment is part of the role within Aon Claims Management.

Skills and experience that will lead to success

The ideal candidate should have:

• A minimum of 2 years' relevant motor claims handling experience.
• APA qualified and working towards CIP qualification (or must be 'Accredited' under the Minimum Competency Requirements and provide evidence of CPD returns with progress towards qualification).
• Ability to prioritise workloads and deliver on objectives.
• Have a strong customer focus and a keen eye for detail.
• Team player and the ability to work on own initiative.
• Strong analytical skills, with an ability to prioritise effectively and execute within deadlines.
• Excellent IT skills (proficient in Microsoft applications i.e. Word, Excel, PowerPoint)
• Strong planning and organisational skills.
• Flexible and adaptable approach to work, with the ability to respond to change and learning opportunities.
• Excellent written and verbal communication skills.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on [e-mail]

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.