IRL Senior Client Service Advisor

Aon plc; Dublin; Hybrid; EUR 32,000 - 50,000; Full time

Job summary

Aon is seeking a Client Service Advisor to join our Global team in Dublin. You will manage a portfolio of Global Clients across General Liability, Employers Liability, Motor, and Property Damage, handling renewals and inquiries with a strong client-focused service mindset.

Ideal candidates bring relevant broking experience, knowledge of Central Bank requirements, and progression towards CIP/MDI/ACII qualifications, with excellent communication and organisational skills.

Qualifications

• Ideally few years of relevant broking experience.
• Comply, on an ongoing basis, with the minimum competency requirements laid down by the Central Bank, including but not limited to:
• To be, or be working towards, CIP qualification with a desire to progress to MDI and ACII
• Meet the Central Bank Fitness & Probity standards
• Provide evidence of compliance with maintaining CPD hours where applicable (min 2 year)
• Have a desire to improve knowledge in various General Lines and other insurance products
• Ability to communicate effectively with clients, insurers and colleagues
• Excellent organisational and administrative skills with proficiency in managing strict deadlines
• Great teammate capable of working on own initiative
• Ability to prioritise workload and deliver on objectives
• Have a strong customer focus and a keen eye for detail
• Proficient in Microsoft platforms i.e. Outlook, Word, Excel and PowerPoint etc.

Responsibilities

• Managing a portfolio of Global Clients within a busy and pro-active broking environment
• Managing clients’ renewals from start to finish, assisting with mid-term alterations, dealing with general day-to-day client and carrier queries and administrative duties pertaining to same
• Vetting insurance and supporting documentation against defined requirements and standards on behalf of Stakeholders
• Providing support to our designated claims team in the handling of insurance claims
• Providing assistance as required to colleagues across a range of General Lines products
• Reviewing policy wordings
• Building strong relationships with clients, underwriters and colleagues through the delivery of a leading market service
• Securing and retaining clients by providing excellent service
• Assisting the Global team and other Aon colleagues to continually deliver an excellent service
• Participation in campaigns and sales initiatives to target new clients
• Growing and sharing knowledge and capabilities
• Maintaining the utmost standards of compliance and adherence to broking best practice
• Aligning with all management audit requirements
• Other duties that may arise as the business requires

Skills

Client servicing

Communication skills

Organisational skills

Teamwork

Customer focus

Education

CIP qualification

MDI

ACII

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Client Service Advisor

Are you an energetic, self-motivated and career focused individual? Do you have experience with global clients and have general insurance knowledge? This might be the role for you.

This role offers the flexibility to work both virtually and from our Dublin office.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

Commercial Risk Solutions is currently looking to recruit an experienced and enthusiastic Client Service Advisor to join our busy Global team. Reporting to the Director, the Client Service Advisor will be responsible for client servicing of a range of accounts and lines of cover (General Liability, Employers Liability, Motor and Property Damage & Business Interruption primarily), with an ability to work as part of a team.

Main responsibilities will include:

• Managing a portfolio of Global Clients within a busy and pro-active broking environment


• Managing clients’ renewals from start to finish, assisting with mid-term alterations, dealing with general day-to-day client and carrier queries and administrative duties pertaining to same


• Vetting insurance and supporting documentation against defined requirements and standards on behalf of Stakeholders


• Providing support to our designated claims team in the handling of insurance claims


• Providing assistance as required to colleagues across a range of General Lines products


• Reviewing policy wordings


• Building strong relationships with clients, underwriters and colleagues through the delivery of a leading market service


• Securing and retaining clients by providing excellent service


• Assisting the Global team and other Aon colleagues to continually deliver an excellent service


• Participation in campaigns and sales initiatives to target new clients


• Growing and sharing knowledge and capabilities


• Maintaining the utmost standards of compliance and adherence to broking best practice


• Aligning with all management audit requirements


• Other duties that may arise as the business requires

How this opportunity is different

The Client Service Advisor will have the chance to work in the Global Department for one of the biggest insurance broker services globally. Working in a commercial environment, you will be supported by a similar minded professional individuals and motivated dynamic team.

Skills and experience that will lead to success

• Ideally few years of relevant broking experience


• Comply, on an ongoing basis, with the minimum competency requirements laid down by the Central Bank, including but not limited to:


• To be, or be working towards, CIP qualification with a desire to progress to MDI and ACII


• Meet the Central Bank Fitness & Probity standards


• Provide evidence of compliance with maintaining CPD hours where applicable (min 2 year)


• Have a desire to improve knowledge in various General Lines and other insurance products


• Ability to communicate effectively with clients, insurers and colleagues


• Excellent organisational and administrative skills with proficiency in managing strict deadlines


• Great teammate capable of working on own initiative


• Ability to prioritise workload and deliver on objectives


• Have a strong customer focus and a keen eye for detail


• Proficient in Microsoft platforms i.e. Outlook, Word, Excel and PowerPoint etc.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on [e-mail]

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace

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