Claims Handler

Aon Corporation; Dublin; Hybrid; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Global Wellbeing Days

Smart Working

Job summary

Aon Ireland is seeking a Motor Claims Advocate to handle first notification of loss, client updates, and advocacy on behalf of our clients in motor claims matters. This hybrid role offers flexibility to work virtually and from our Dublin office.

You will engage with placement teams, underwriters, and experts to ensure timely settlements, while upholding a strong focus on client needs and regulatory knowledge. Aon supports wellbeing and flexible working arrangements.

Qualifications

• Accredited under the Minimum Competency Requirements with CPD evidence.
• Strong knowledge of claims coverage issues and wordings.
• Minimum CIP qualification and customer-focused approach.

Responsibilities

• Provide advice on coverage to facilitate the settlement of motor claims.
• Coordinate discussions between client, underwriter and representatives.
• Negotiate payment and settlement with clients and underwriters.
• Monitor third party providers and specialists (loss adjusters, lawyers, surveyors, engineers).
• Support pre-renewal meetings, placing and renewal negotiations.
• Take on additional duties as needed by management.

Skills

Claims experience

Accredited MCP

Coverage knowledge

Team player

Customer focus

CIP qualification

Education

CIP qualification

Job description

Posting Description

Motor Claims Advocate

Are you an experienced Motor Claims Handler? Have you got experience in advocating on behalf of clients? Aon Ireland is inviting you to apply for the role of Motor Claims Advocate!

This is a hybrid role with the flexibility to work both virtually and from our Dublin office.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

This is a highly engaged and experienced team with emphasis on developing each colleague to their maximum potential.

The Motor Claims Advocate will be primarily responsible for first notification of loss, client updates throughout the life-cycle of a reported matter, advocating on behalf of our clients and liaison with placement teams, specialists, network offices, clients, underwriters and appointed experts along with ad hoc projects which may arise.

Main responsibilities will be:

• Provide advice and guidance on coverage to facilitate the settlement and payment of motor claims on behalf of clients
• Facilitate the resolution of any outstanding coverage issues, with the support of the Claims Team Management
• Coordinate discussions and, where appropriate, meetings, to ensure superior level of communication between the client, underwriter and their representatives concerning the proposed settlement.
• Assist in the negotiation for payment and settlement of claims with clients and underwriters
• Monitor and liaise with third party providers appointed by clients or underwriters (e.g. loss adjusters, lawyers, surveyors, engineers etc.)
• Technical support for pre-renewal meetings, placing and renewal negotiations
• Willingness to take other duties that may arise and are deemed appropriate by Aon Management

How this opportunity is different

As a Motor Claims Advocate you will be primarily responsible for the management of the day-to-day fulfilment of the Commercial Risk claims strategy and key processes for the notification, agreement, collection and successful settlement of clients’ motor claims. This will include first notification of loss, negotiation with Insurers, client updates, subsequent movements and liaison with placement teams, specialists, network offices, clients, underwriters and appointed experts (loss adjusters, lawyers etc). Full responsibility for the contribution in setting and managing the strategy to satisfactorily conclude sensitive claims in tandem with the Claims Team Leader.

Skills and experience that will lead to success

The ideal Claims Advocate should have:

• Strong experience of relevant claims and/or advocacy-based insurance experience
• Must be ‘Accredited’ under the Minimum Competency Requirements, and provide evidence of CPD returns
• Strong knowledge of claims coverage issues and wordings
• Functional knowledge and understanding of claims management process, insurance markets, legal and regulatory environment and the skills to act as an advocate for our Clients
• Minimum CIP qualification
• Team player and the ability to work on own initiative
• Have a strong customer focus and a keen eye for detail

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [e-mail]

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