Monetization Expansion Lead - Recovery & Retention (Hybrid)

McAfee; Cork; Hybrid; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Bonus Program

Pension and Retirement Plans

Medical, Dental, and Vision Coverage

Paid Time Off

Paid Parental Leave

Support for Community Involvement

Job summary

McAfee is seeking a Monetization Specialist – Expansion to lead messaging, product, and payment enhancements that protect recurring revenue and boost failed-payment recovery. Based on a hybrid setup in Ireland or Spain, the role involves partnering with Payments, Martech, Product, Analytics, and Engineering to implement prevention and recovery initiatives across the customer lifecycle.

The ideal candidate has 5+ years in subscription, CRM, or monetization roles, with hands-on experience reducing

Qualifications

• 5+ years in subscription businesses, CRM, lifecycle marketing, retention, or monetization roles.
• Hands-on experience reducing involuntary churn or improving failed-payment recovery.
• Knowledge of payments and billing, including retry strategies and recovery stages (pre-dunning, dunning, grace period, expiration, reactivation).

Responsibilities

• Own the FTC recovery strategy and roadmap across messaging, product, and payment enhancements with targets for recovery rate and revenue retention.
• Improve recovery journey performance through testing velocity and optimization across email, in-app, push, SMS, and landing pages.
• Develop prevention programs to reach customers at risk of involuntary churn before payment failures.
• Partner with Payments and Engineering to implement payment enhancements like retry logic and billing experience improvements.
• Collaborate with Product and Martech to deliver new recovery capabilities and in-product touchpoints.
• Identify friction points to personalize recovery and prevention experiences.
• Build and maintain a prioritized testing roadmap with impact sizing.
• Establish performance reporting with Analytics and share learnings in business reviews.

Skills

CRM

Lifecycle marketing

Retention

Monetization

Analytics

Cross-functional teamwork

Education

Bachelor's degree

Tools

Braze

Job description

McAfee is seeking a Monetization Specialist – Expansion to lead messaging, product, and payment enhancements that protect recurring revenue and boost failed-payment recovery. Based on a hybrid setup in Ireland or Spain, the role involves partnering with Payments, Martech, Product, Analytics, and Engineering to implement prevention and recovery initiatives across the customer lifecycle.

The ideal candidate has 5+ years in subscription, CRM, or monetization roles, with hands-on experience reducing