Migrant Victim Support (MVS) Support Worker

Doras; Limerick; On-site; EUR 32,000 - 42,000; Full time

Job summary

Doras in Limerick is seeking a Migrant Victim Support (MVS) Support Worker to deliver trauma-informed casework and advocacy for crime victims, with a focus on migrant communities. You will work with Garda Victim Services, INAR, HSE, and other agencies, providing outreach, maintaining case records, and supporting clients through reporting options, housing, healthcare, and entitlements.

A third-level qualification in law or related field, two years’ direct experience with vulnerable groups, and

Qualifications

• A third-level qualification in law or a related field.
• At least two years’ direct support experience with vulnerable migrants/refugees or victims.
• Trauma-informed and culturally sensitive practice.
• Knowledge of Irish and EU victims’ rights legislation and immigration processes.
• Fluent in Portuguese and/or Spanish.
• Excellent communication, advocacy, and organisational skills.
• Experience working with interpreters and cross-cultural communication.
• Ability to work independently and within a multidisciplinary team.
• Proficiency in Microsoft Office and case management tools.

Responsibilities

• Provide trauma-informed one-to-one casework support to victims of crime.
• Outreach within migrant communities and local organisations to raise awareness.
• Liaise with Garda Victim Services, INAR, DoJ, HSE Safeguarding Teams and others.
• Collect and analyse anonymised case data; prepare monthly activity reports.
• Participate in supervision, debriefing and reflective practice.

Skills

Trauma-informed practice

Cross-cultural communication

Communication

Advocacy

Case management

Microsoft Office

Education

Third-level qualification in law or related field

Tools

Case management tools

Job description

Migrant Victim Support (MVS) Support Worker

Doras

Ref: #JOB-2471926

2 The Crescent, Limerick, Co. Limerick, V94 P281

Application Details

In order to work in Ireland a non-EEA National, unless they are exempted, must hold a valid employment permit. Please review the Eligibility and requirements for an employment permit if you are unsure of your eligibility to apply for this vacancy.

Job Description

Key Responsibilities

• Casework and Support: Provide one-to-one, trauma-informed casework support to victims of crime, including risk assessment, safety planning, and practical assistance. Offer information and advocacy on entitlements, reporting options, and referral pathways (e.g., Gardaí, legal aid, social protection, housing, healthcare, counselling). Support clients to engage with the criminal justice system, accompanying them to appointments and liaising with service providers as required. Maintain up-to-date case records in line with Doras’ data protection and confidentiality policies.
• Outreach and Engagement: Conduct targeted outreach within migrant communities and local organisations to raise awareness of victims’ rights and available supports. Facilitate workshops and information sessions on crime reporting, hate crime, domestic violence, and trafficking awareness. Build relationships with migrant-led groups and community networks to strengthen trust and referrals.
• Interagency Collaboration: Liaise with Garda Victim Services, INAR, the Department of Justice, HSE Safeguarding Teams, and other stakeholders to coordinate support. Participate in local and national networks addressing victim support, gender-based violence, and anti-racism initiatives. Contribute to joint responses and policy submissions based on casework trends.
• Monitoring, Reporting, and Learning: Collect and analyse anonymised case data to identify emerging issues and inform advocacy priorities. Prepare monthly activity reports and contribute to project evaluations. Participate in supervision, debriefing, and reflective practice to ensure wellbeing and quality service delivery.

Essential Criteria

• A third-level qualification in law or a related field
• At least two years’ experience providing direct support to vulnerable individuals within a refugee/migrant, gender-based violence, or victims’ rights context.
• Strong understanding of trauma-informed and culturally sensitive practice.
• Knowledge of relevant Irish and EU legislation relating to victims’ rights, domestic violence, hate crime, and trafficking.
• Knowledge of immigration processes and entitlements.
• Fluent in Portuguese and/or Spanish.
• Excellent communication, advocacy, and organisational skills.
• Experience working with interpreters and cross-cultural communication.
• Ability to work independently and collaboratively within a multidisciplinary team.
• Proficiency in Microsoft Office and case management tools.

Desirable Criteria

• Full clean driving licence and access to transport.

Career Level

• Experienced [Non-Managerial]