Membership Sales Agent - Outbound Upsell Specialist

Cpl Healthcare; Dublin; Hybrid; EUR 29,000 - 37,000; Full time

Benefits offered by this job

25 days holidays

Subsidised canteen

Job summary

CPL Healthcare is assisting a member organisation in recruiting outbound customer call agents in Dublin. You will engage with an existing client base to upsell memberships and benefits in the utilities and telecom space.

In this office-based role, you’ll contact members, meet personal targets, and contribute to sales campaigns from 9-5, Monday to Friday. The package includes a €29k base salary with a €37k OTE in year one, 25 days holidays, a subsidised canteen, and a collaborative team

Qualifications

• Demonstrable call agent experience delivering on targets and campaigns.
• Positive, enthusiastic, confident and energetic approach.
• Strong team player with focus on member needs and overall success of the Member Services.
• Excellent communication and interpersonal skills.
• Maintain high standards of quality, service and accountability.

Responsibilities

• Contact all members and acknowledge membership and available support.
• Complete outbound calls and respond to inbound inquiries.
• Establish and meet member needs, quote products, and demonstrate value and savings.
• Achieve personal targets and KPIs across multiple areas.
• Collaborate with the team leader and wider team to deliver on sales campaigns and promotions.
• Maintain CRM database of member contact and services, log queries and pass to relevant departments.
• Uphold high standards in member engagement, calls, CRM administration, service and delivery.

Skills

Call experience

Targets & campaigns

Team player

Communication skills

Quality & accountability

Job description

CPL Healthcare is assisting a member organisation in recruiting outbound customer call agents in Dublin. You will engage with an existing client base to upsell memberships and benefits in the utilities and telecom space.

In this office-based role, you’ll contact members, meet personal targets, and contribute to sales campaigns from 9-5, Monday to Friday. The package includes a €29k base salary with a €37k OTE in year one, 25 days holidays, a subsidised canteen, and a collaborative team