Member Services Advisor – Hybrid CRM & Housing Support

Co-operative Housing Ireland; Dublin; Hybrid; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Hybrid-Working

Pension Contributions (up to 12%)

Private Health Screening

Paid Sick Leave

Educational Assistance Program

Employee Assistance Program (EAP)

Life Cover/Death in Service

Professional Subscription

Job summary

Co-operative Housing Ireland (CHI) is seeking a full-time Member Services Advisor to join the Contact Centre within the Asset Management & Property Services division. The role is based on site in the Blanchardstown Generali Building, Dublin 15, with a 35-hour week and hybrid working arrangements.

You will handle inbound member calls regarding repairs and housing queries, recording interactions in the CRM and coordinating with regional teams.

Qualifications

• Experience working in an office team environment.
• Excellent communication, interpersonal and organisational skills.
• Exceptional administrative and IT skills.
• Flexibility and willingness to take direction.
• Resilience and ability to adapt to challenging situations.
• Good working knowledge of Microsoft Office products (SharePoint, Excel).

Responsibilities

• Carry out Contact Centre or general administrative duties as assigned by the Contact Centre Team Leader.
• Deal with incoming calls, correspondence, enquiries, referrals to other staff and ensure all contact with members and contractors is recorded on CRM.
• Manage and respond to queries via repairs emails, info emails and CHI webchat; coordinate with Regional Asset Management Teams and contractors.
• Generate Work Orders and input invoices on the Castleton CRM System.
• Distribute communications to members and maintain documentation in hard and soft copy.
• Ensure GDPR data is handled in accordance with policy and record-keeping is up to date.

Skills

Communication skills

Interpersonal skills

Organisational skills

IT skills

Microsoft Office

Teamwork

Tools

SharePoint

Excel

Job description

Co-operative Housing Ireland (CHI) is seeking a full-time Member Services Advisor to join the Contact Centre within the Asset Management & Property Services division. The role is based on site in the Blanchardstown Generali Building, Dublin 15, with a 35-hour week and hybrid working arrangements.

You will handle inbound member calls regarding repairs and housing queries, recording interactions in the CRM and coordinating with regional teams.