Neighbourhood Assistant (Dublin)

chi; Dublin; On-site; EUR 28,800 - 35,200; Full time

Benefits offered by this job

Hybrid-Working

Pension Contributions

Paid Sick Leave

Educational Assistance

Job summary

Co-operative Housing Ireland (CHI) is seeking an Administrative and Lettings Support role in Dublin 15. This full‑time, permanent position offers hybrid working and a 35‑hour week, reporting to the Lettings & Administration Team Leader within Housing Services & Community Engagement.

You will arrange viewings, respond to lettings enquiries, process registrations with the RTB, manage tenancy paperwork and provide general admin support to neighbourhood and income teams.

Qualifications

• Experience of delivering customer service.
• Experience of partnership working.
• Experience of working as part of a team.
• IT skills – Proficient in Microsoft Office.
• Permission to work in the Republic of Ireland.
• Educated to Leaving Certificate standard or equivalent.
• A full, clean driving licence, and access to your own vehicle.
• Desirable: Relevant professional qualification.
• Knowledge and awareness of related housing regulations/law.

Responsibilities

• Arrange property viewings.
• Respond to lettings enquiries and provide housing advice to prospective.
• Develop adverts and marketing campaigns for hard to let properties in partnership with Neighbourhood Specialists.
• Ensure accurate tenancy agreements and sign‑up packs are produced.
• Ensure nomination packs are produced and sent to all nominated people.
• Ensure that the annual registrations process is delivered and new tenancies registered with the RTB.
• Perform general administrative duties to support the Neighbourhoods’ team, Income team, Safer Neighbourhoods team and Environmental Services team.
• Provide customer reception duties where applicable and support facilities management in offices.

Skills

Customer service

Partnership working

Teamwork

Driving licence

Education

Leaving Certificate

Professional qualification (housing/regulations)

Tools

Microsoft Office

Job description

Reporting to: Letting & Administration Team Leader

Department: Housing Services & Community Engagement

Contract Type: Permanent, Full-Time

Place of Work: The Generali Building (The Liberty Building), Blanchardstown Retail Park, Dublin 15, D15 YT2H

Salary: Approx. DOE €32,000 P/A

ABOUT US

Co-operative Housing Ireland (CHI) is the national organisation representing, promoting and developing co-operative housing in Ireland. Since our foundation in 1973 we have provided over 5,700 homes through homeownership, shared ownership and social rented co‑operatives. As an Approved Housing Body (AHB), we work with various stakeholders in the housing sector, including Local Authorities, Government, aspiring homeowners, tenants and developers. We currently manage over 6,708 properties across Ireland.

ROLE OVERVIEW

To provide administrative and lettings support to our neighbourhood’s teams. To deliver services of high quality, replicating high standards continually, achieving and exceeding performance targets. This is a full‑time permanent role based on a 35‑hour week (Monday to Friday).

This role reports to the Lettings and Administration Team Leader. The role has a contracted office base, but our way of working means that hybrid‑working (a mix of office‑based working and working from home and other locations) is normal.

WHAT YOU WILL DO

Letting Our Homes

• Arrange property viewings.
• Respond to lettings enquiries and provide housing advice to prospective.
• Develop adverts and marketing campaigns for any hard to let properties which local authorities can’t provide a nomination for in partnership with Neighbourhood Specialists.
• Ensure accurate tenancy agreements and sign‑up packs are produced.
• Ensure that nomination packs are produced and sent to all nominated people.

Registrations

• Ensure that the annual registrations process is delivered and that new tenancies are registered with the RTB.

General Administrative

Perform general administrative duties to support the work of the Neighbourhoods’ team, Income team, Safer Neighbourhoods team and Environmental Services team including but not limited to:

• Scanning and indexing, data input (e.g. starting and ending tenancies),
• Post, Key & Invoice Management
• Surveys
• Questionnaires and mail merges

Facilities Management

Provide customer reception duties where applicable and support facilities management in offices e.g. alarm testing and office supplies.

WHAT YOU WILL BRING

Essential Requirements:

• Experience of delivering customer service
• Experience of partnership working
• Experience of working as part of a team
• IT skills – Proficient in the use of Microsoft Office
• Experience of following set policies and processes
• Permission to work in the Republic of Ireland
• Educated to Leaving Certificate standard or equivalent
• A full, clean driving licence, and access to your own vehicle

Desirable:

• Relevant professional qualification.
• Knowledge and awareness of related housing regulations/law

WHAT WE OFFER

• Competitive Salary Bands
• 22 Days Annual Leave + 3 Company Privilege Days
• Annual leave increase to 30 days linked to length of service
• Generous Company Pension Contributions (up to 12% employer contribution)
• Income Protection
• Paid Sick leave Scheme
• Educational Assistance Program
• Paid Study & Exam Leave
• Employee Assistance Program (EAP Scheme)
• Life Cover/Death in Service
• Paid Professional Subscription
• Hybrid-Working
• Free Annual Colleague Health Screening

Co-operative Housing Ireland is an equal opportunities employer.

All documentation received by Co-operative Housing Ireland will be processed in accordance with the Data Protection Acts & General Data Protection Regulation (GDPR; 2018).