Member service officer

Core Credit Union Ltd; Dublin; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Pension

Life Insurance Policy

Unlimited Online GP Visits

Cycle to Work Scheme

Tax Saver Commuter

Employee Assistance Programme

Professional Development Opportunities

Job summary

Core Credit Union Ltd. is seeking a motivated Member Services Officer to support our members and contribute to the efficient operation of our offices in Ireland. The role is based across Dublin/Wicklow with 33 hours per week in a full-time capacity, and a closing date of 5pm on Tuesday 29th September.

You will provide warm, professional service, assist with account queries and loan applications, and maintain accurate records while supporting daily branch operations and community initiatives.

Qualifications

• Minimum of 1 year of customer service experience, ideally within a financial institution.
• Strong communication and interpersonal skills.
• Excellent organisational skills and the ability to manage multiple tasks effectively.
• Proven ability to collaborate and work well within a team.
• Proficiency in Microsoft Office applications.
• High level of accuracy and strong attention to detail.

Responsibilities

• Provide warm, professional and helpful service to members across all interactions.
• Support members with account queries, transactions and loan application processes.
• Process financial transactions accurately and maintain thorough, up-to-date records.
• Manage a range of administrative and clerical tasks to support daily branch operations.
• Contribute to community service and volunteer initiatives sponsored by the credit union.

Skills

Customer service

Communication

Organisation

Teamwork

MS Office

Attention to detail

Tools

Microsoft Office

Job description

Member Services Officer

Location:Dublin/Wicklow (available to work in any of our 8 offices)

Job Type:Full-time (33 hours per week)

Closing Date:5pm ,Tuesday 29th of September

Overview

Core Credit Union Ltd. is seeking a motivated and detail‑oriented Member Services Officer to support our members and contribute to the efficient operation of our offices. This role is ideal for someone who values community‑focused service, enjoys working with people and takes pride in delivering accurate and reliable support.

Key Responsibilities

• Provide warm, professional and helpful service to members across all interactions

• Support members with account queries, transactions and loan application processes

• Process financial transactions accurately and maintain thorough, up‑to‑date records

• Manage a range of administrative and clerical tasks to support daily branch operations

• Contribute to community service and volunteer initiatives sponsored by the credit union

Required Qualifications and Skills

• Minimum of 1 year of customer service experience, ideally within a financial institution

• Strong communication and interpersonal skills

• Excellent organisational skills and the ability to manage multiple tasks effectively

• Proven ability to collaborate and work well within a team

• Proficiency in Microsoft Office applications

• High level of accuracy and strong attention to detail

Nice to Have

• Knowledge of credit union products and services

What You’ll Gain

• Opportunities for professional growth and development within a supportive team environment

• The ability to contribute to meaningful community‑focused initiatives

• Experience in a member‑driven organisation built on trust, service and local impact

Employee Benefits

• Pension

• Life Insurance Policy

• Unlimited Online GP Visits

• Cycle to Work Scheme

• Tax Saver Commuter

• Employee Assistance Programme

• Professional Development Opportunities

*Core Credit Union certified Great place to work August 2026-August 2027