Key Attendee Success Coordinator

Websummit; Dublin; On-site; EUR 30,000 - 45,000; Full time

Benefits offered by this job

Subsidised healthcare

Employer pension contribution up to 6%

Access to workshops and online learning

Company MacBook

Generous annual leave

Wellness subsidy of €1000 per year

Job summary

Websummit is looking for a Key Attendee Success role based in Dublin, Ireland, where you will ensure speakers have a seamless experience at global events. You will act as a primary point of contact for speakers, managing logistics, scheduling, and relationships with various teams.

The ideal candidate should possess strong customer service skills and over one year of experience in a relevant role. Benefits include subsidised healthcare, a generous pension contribution, and wellness subsidies.

Qualifications

• 1+ years of experience in relationship/account management or customer service role.
• Experience in the events industry is preferred.
• Excellent attention to detail.

Responsibilities

• Act as an internal point of contact for speakers.
• Manage logistics and scheduling for speakers.
• Improve processes for a better event experience.

Skills

Customer service skills

Planning and scheduling

Communication skills

Strong administrative skills

Ability to multitask

Job description

About the team:

You’ll be joining the Key Attendee Success team, who are responsible for ensuring our investors, media attendees and speakers have the best experience at our events. You’ll be working closely with the speakers, media and investors acquisition teams, which are responsible for acquiring key attendees for our events.

You will be the point of contact for our speakers, and will ensure a seamless experience during and after our global events in Lisbon, Doha, Rio and Vancouver, and any other events going forward. Past speakers include Brad Smith, Gwyneth Paltrow, Eric Yuan and Ursula von der Leyen – and that’s just a few.

Responsibilities

• You’ll act as an internal point of contact for speakers at our events.
• You’ll improve processes and workflows that result in an excellent event experience for our attendees.
• You will manage all logistics and scheduling for speakers attending our events.
• You’ll manage and fulfil any speaker-related activities at our events.
• You’ll liaise with other teams and ensure clear communication channels exist.
• You’ll foster relationships with some of the most highly regarded organisations.

Qualifications

• Ideally 1+ years of experience in a relationship/account management or customer service role.
• Experience in the events industry in any capacity.
• Excellent customer service skills and an eye for detail.
• Exceptional planning, scheduling and communication skills.
• Strong administrative skills and an ability to meet deadlines.
• Self-motivated multitasker with the ability to work on your own initiative to accomplish tasks.
• Ability to adapt to changing needs and take up new tasks proactively.
• Knowledge of the tech industry in any capacity is preferential.

Benefits and perks

• Subsidised healthcare, dental, employee assistance programme (EAP) and more.
• Employer pension contribution up to 6% for Irish-based employees
• A dedicated in-house L&D department, with access to workshops, online learning and resources to help you excel in your career development.
• Company MacBook, generous annual leave and flexible working arrangements.
• Our very own Tramway Team, which drives community and morale-boosting events for employees to participate in.
• Annual company get-togethers, charity days, and monthly wellbeing talks.
• Wellness subsidy issued to all employees of €1000 per year

At Web Summit, we embrace diversity and inclusion. We want talent from all walks of life to help us on our journey to digitise the conference sector. Hiring decisions are made purely on experience, skills and the needs of the business.