Manager, Sales Operations

Aiven; Ireland; On-site; EUR 110,000 - 130,000; Full time

Benefits offered by this job

Equity plan

Hybrid work policy

Equipment provided

Professional Development Budget

Employee Assistance Program

Global Time Off Commitment

Country-specific benefits

Job summary

Aiven is seeking a Manager, Sales Operations in Cork, Ireland. You will own the operating rhythm for our global sales org, partnering with RevOps and regional VPs to ensure forecast accuracy, pipeline health, and data-driven decision making.

You will lead a small, distributed team, drive automated insights, and co-create agentic workflows on top of Salesforce to reduce ad-hoc requests and improve GTM efficiency.

Qualifications

• 5+ years in Sales Operations or Revenue Operations in B2B SaaS, strong forecast discipline.
• Experience partnering with senior sales leaders and driving pipeline metrics.
• Hands-on with Salesforce reporting and data analysis; SQL/BI tools a plus.
• Experience applying AI or large language models to automation in GTM workflows.
• Proven track record building scalable, self-serve analytics for sales teams.
• Ability to lead, coach, and develop a distributed team.

Responsibilities

• Own the sales operating cadence: weekly forecasts, pipeline reviews, and QBRs.
• Partner with regional VPs to provide insights on pipeline coverage and velocity.
• Build self-service intelligence layers for automated KPI reporting and signals to reps.
• Drive GTM Engineering collaboration to design agentic workflows and LLM automations.
• Run territory planning, quota deployment, and account hierarchies during planning cycles.
• Lead and develop the Sales Operations team to a self-sustaining function.

Skills

Sales operations leadership

Forecasting

SQL

Salesforce reporting

AI in sales ops

Stakeholder management

People leadership

Data-driven decision making

Tools

Salesforce

BI tools

Job description

Manager, Sales Operations

Cork, Ireland

Sales Operations sits inside Revenue Operations (RevOps) at Aiven. The team runs the operating rhythm behind our global sales organization: forecasting, pipeline analytics, territory and account management, and the reporting that tells our sales leaders where the business stands. We partner daily with Sales leadership in EMEA, AMER, and APAC, with our OEM team and with Marketing, and Finance team to turn data into decisions that grow revenue.

About the Role

As Manager, Sales Operations, you own the engine that keeps our global sales organization measurable and fast. You'll lead a Sales Operations team and act as the primary RevOps partner to our regional Sales VPs, responsible for forecast accuracy, pipeline health, and the insight that shapes where we invest.

This is not a classic reporting role. RevOps at Aiven is building an AI-native, self-service intelligence layer for our GTM teams, and you will lead that shift for Sales Operations. The goal: every VP and every rep gets the data they need at their fingertips, without filing a request and waiting. You'll replace manual data pulls with automated insight, support building agentic workflows on top of Salesforce, and treat GTM Engineering as core to the job, not a side project.

You report to the Senior Director, Revenue Operations and are part of the RevOps leadership team.

What You'll Do

• Own the sales operating cadence: weekly forecasts, pipeline reviews, and QBRs. Make them sharp, fast, and grounded in data the field trusts.
• Act as the strategic partner to our regional Sales VPs. Bring a point of view on pipeline coverage, conversion, and velocity, and challenge the regions when the numbers say something they don't want to hear.
• Build the self-service intelligence layer for Sales: automated KPI reporting, high-intent signals routed directly to reps, and feedback loops that tell us whether the insight actually lands. Success looks like fewer ad-hoc requests to your team, not more headcount to answer them.
• Drive GTM Engineering hands-on: design and ship agentic workflows and LLM-based automations that eliminate manual data entry with your team, enrich accounts automatically, and replicate your team's expertise in software.
• Run territory planning, quota deployment, and account hierarchies through the annual and quarterly planning cycles, in partnership with Sales leadership and Finance.
• Lead, coach, and develop your team. Set clear priorities, unblock execution, and grow two strong operators into a self-sustaining function.

What You'll Need

• 5+ years in Sales Operations or Revenue Operations in B2B SaaS, spent close to quota-carrying teams. You know how a forecast call works, what makes reps ignore a dashboard, and where pipelines actually leak.
• A track record as a trusted commercial partner to senior sales leaders. Scope you've owned matters more than titles.
• Strong analytical capability: you can build the model, interpret it, and present the "so what" in a way that changes a VP's decision. Deep Salesforce reporting experience required; SQL and BI tools a plus.
• A real point of view on AI in sales operations. You've used Claude or equivalent LLMs in production workflows, you've automated work that used to be manual, and you can tell the difference between a vendor demo and a working capability.
• The instinct to build systems instead of answering tickets. When the same question arrives twice, your reflex is to automate the answer.
• Stakeholder backbone. Comfortable pushing back on a VP when you think they're wrong, and comfortable being pushed back on when you are.
• People leadership experience, or a credible case for why you're ready. You'll manage a small distributed team from day one.
• Comfort in a company that still feels like a scale-up: ambiguity, context-switching, occasional fire drills, and the freedom to fix what's broken.

Global Benefits:

Our global benefits are designed to help you thrive and grow, personally and professionally:

• Participate in Aiven's equity plan.
• Balance work and life with our hybrid work policy.
• Choose the equipment you need to set yourself up for success.
• Use your Professional Development Plan budget for learning opportunities.
• Receive holistic wellbeing support through our global Employee Assistance Program.
• Inquire about our Global Time Off Commitment (Parental and Sick Leave, as well as Personal Time).
• Enjoy country-specific benefits for our global cast.