Manager of Customer Experience Design

Mastercard; Ireland; Sur place; EUR 60 000 - 90 000; Plein temps

Résumé du poste

Mastercard in Ireland is seeking an experienced CX Designer passionate about data-driven experience design and strong UI skills to join our data and services Product Development team. You will work with cross-functional teams to rapidly prototype MVPs for B2B and B2B2C contexts, create dashboards, widgets, and digital experiences, and shape next-generation data products through Lean UX and Design Thinking.

The role emphasizes collaboration with brand, marketing, and technology teams to deliver

Qualifications

• Experience developing User Personas and user journeys to inform product design decisions.
• Experience in the implementation of creative, usable and compelling visual mockups and prototypes.
• Experience using prototyping/wireframing tools such as Figma, Sketch, Adobe Illustrator, etc
• Experience of design-experiences across multiple media
• An understanding of complex information architectures for digital applications
• Experience in rapid prototyping (Lean UX and Design Thinking)
• Visual Design
• UX Research

Responsabilités

• Prototype and MVP outputs include dashboards, widgets, chatbots, and web/mobile applications.
• Participate in Design Thinking workshops with cross-functional teams.
• Leverage Mastercard’s design pattern library and contribute new patterns.
• Work closely with brand, marketing, and technology teams to deliver usable experiences.

Connaissances

User Experience Design

User Interface Design

Data-driven Design

Prototyping

Lean UX

Design Thinking

Figma

Sketch

Adobe Illustrator

Visual Design

UX Research

Information Architecture

User Personas

User Journeys

Outils

Figma

Sketch

Adobe Illustrator

Description du poste

• We are looking for an experienced CX Designer passionate about the possibilities of data and data-driven experience design with good knowledge and experience of User Interface Design to join our rapidly growing, highly-innovative data and services Product Development team
• You will work as part of wider cross-functional team, collectively contributing to the rapid iteration of Prototypes and MVPs (Minimal Viable Product), mainly in the B2B and B2B2C arenas. Each design iteration is exposed to end-users at each cycle of our rapid design-test-redesign process, to ensure optimum user traction
• Prototype and MVP outputs include dashboards; widgets; chatbots; web applications; mobile applications; VUI voice interfaces; digital assistants; etc. – all in service of solving complex business challenges
• Design of Proof-of-Concepts and Minimum Viable Data Products (MVPs) using human-centric design principles and rapid prototyping (Lean UX and Design Thinking)
• Participate in “Design Thinking” workshops – collaborating cross-functionally with industry verticals, regional leads and end-users to ensure optimal digital data products
• Explore the “art-of-the-possible”
• Leverage existing – and contribute net new – design patterns to Mastercard’s design pattern library
• Help define the next generation of data and data-driven products – and through doing so, help shape the future of Mastercard and its growth
• Work on future state conceptual designs, driving experimentation that improves the quality of product design overall
• Work closely with key partners from brand & marketing, to drive delightful and highly usable transactional experiences
• Work closely with our technology teams, leveraging modern presentation layer practices such as adaptive/responsive web and current and forward thinking technologies
• Ensure that designs deliver an appropriate balance of optimizing business objectives & user engagement, in close partnership with product managers
• Liaise with regional and country teams to ensure that designs are reflective of the diversity of needs for a global user base

• Experience developing User Personas and user journeys to inform product design decisions
• Experience in the implementation of creative, useable and compelling visual mockups and prototypes
• Experience using prototyping/wireframing tools such as Figma, Sketch, Adobe Illustrator, etc
• Experience of design-experiences across multiple media
• An understanding of complex information architectures for digital applications
• Experience in rapid prototyping (Lean UX and Design Thinking)
• Visual Design
• UX Research