Manager, Customer Experience Design

Mastercard; Blanchardstown; On-site; EUR 90,000 - 120,000; Full time

Job summary

Mastercard is seeking an experienced CX Designer to join our data and services Product Development team. You will contribute to rapid iteration of prototypes and MVPs for B2B and B2B2C data products, using Lean UX and Design Thinking to create user-centric dashboards, widgets and interfaces.

You will work with cross-functional teams plus partners from brand, marketing and technology to deliver usable, data-driven experiences while championing scalable design patterns across platforms.

Qualifications

• Experience creating user personas and user journeys to inform product design decisions.
• Proven ability to rapidly prototype using Lean UX and Design Thinking.
• Ability to implement creative, usable and compelling visual mockups and prototypes.
• Experience delivering design across multiple media and platforms.
• Understanding of complex information architectures for digital applications.

Responsibilities

• Design Proof-of-Concepts and MVPs using Lean UX and Design Thinking.
• Collaborate in Design Thinking workshops with stakeholders and end-users.
• Contribute to design patterns in Mastercard’s library and future data products.
• Define future state designs and drive experiments to improve design quality.
• Partner with brand, marketing and engineering to enable usable transactional experiences.
• Ensure designs balance business goals with user engagement and reflect global needs.

Skills

User personas & journeys

Rapid prototyping

Visual mockups & prototypes

Multi-media design

Figma

Sketch

Adobe Illustrator

Information architecture

Visual design

UX research

Tools

Figma

Sketch

Adobe Illustrator

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Customer Experience Design

Manager, Product Experience Design

We are looking for an experienced CX Designer passionate about the possibilities of data and data-driven experience design with good knowledge and experience of User Interface Design to join our rapidly growing, highly-innovative data and services Product Development team

You will work as part of wider cross-functional team, collectively contributing to the rapid iteration of Prototypes and MVPs (Minimal Viable Product), mainly in the B2B and B2B2C arenas. Each design iteration is exposed to end-users at each cycle of our rapid design-test-redesign process, to ensure optimum user traction. Prototype and MVP outputs include dashboards; widgets; chatbots; web applications; mobile applications; VUI voice interfaces; digital assistants; etc. – all in service of solving complex business challenges.

Role

• Design of Proof-of-Concepts and Minimum Viable Data Products (MVPs) using human-centric design principles and rapid prototyping (Lean UX and Design Thinking)
• Participate in "Design Thinking" workshops – collaborating cross-functionally with industry verticals, regional leads and end-users to ensure optimal digital data products
• Explore the “art-of-the-possible”
• Leverage existing – and contribute net new – design patterns to Mastercard’s design pattern library
• Help define the next generation of data and data-driven products – and through doing so, help shape the future of Mastercard and its growth
• Work on future state conceptual designs, driving experimentation that improves the quality of product design overall.
• Work closely with key partners from brand & marketing, to drive delightful and highly usable transactional experiences.
• Work closely with our technology teams, leveraging modern presentation layer practices such as adaptive/responsive web and current and forward thinking technologies.
• Ensure that designs deliver an appropriate balance of optimizing business objectives & user engagement, in close partnership with product managers.
• Liaise with regional and country teams to ensure that designs are reflective of the diversity of needs for a global user base.

Required Experience / Knowledge / Skills (Core)

Interaction Design

• Experience developing User Personas and user journeys to inform product design decisions
• Experience in rapid prototyping (Lean UX and Design Thinking)
• Experience in the implementation of creative, useable and compelling visual mockups and prototypes.
• Experience of design-experiences across multiple media
• Experience using prototyping/wireframing tools such as Figma, Sketch, Adobe Illustrator, etc.
• An understanding of complex information architectures for digital applications

Nice to have additional experience

• Visual Design
• UX Research

Corporate Security Responsibility

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.