Senior Specialist, Product Experience Design

Mastercard; Greystones; On-site; EUR 70,000 - 100,000; Full time

Job summary

Mastercard is seeking a Senior Specialist in Product Experience Design to join the Services New Product Development team within Mastercard Foundry. You will craft user-centered data product experiences, collaborate with data scientists, engineers, and product managers, and iterate rapidly on MVP concepts, dashboards, and digital interfaces.

You’ll help de-risk new data product concepts through user research, prototyping, and cross-functional workshops, delivering web, mobile, and voice solutions

Qualifications

• Bachelor's or Master’s Degree in Design for Interactive Media or equivalent
• World-beating portfolio covering desktop, tablet, mobile, wearables, and other form-factors
• 2+ years of experience in a world-class CX team

Responsibilities

• Design Proof-of-Concepts and Minimum Viable Data Products (MVPs) using Lean UX and Design Thinking
• Define the next generation of data-driven products and shape Mastercard’s growth
• Conduct user research to validate desirability, usability, and feasibility
• Create designs that present complex data in an accessible, digestible way
• Participate in Design Thinking workshops with cross-functional teams
• Collaborate with brand, marketing, and technology teams to deliver usable experiences
• Work on adaptive/responsive web, mobile, and voice interfaces
• Explore the art-of-the-possible to balance business goals with user engagement
• Ensure designs reflect diverse global user needs with regional alignment

Skills

User-centric design

Cross-functional collaboration

Rapid prototyping

Lean UX

Design Thinking

Education

Bachelor's or Master's in Design for Interactive Media

Tools

Figma

Sketch

Adobe XD

Adobe Illustrator

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Specialist, Product Experience Design

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Specialist, Product Experience Design

The Services New Product Development team within Mastercard Foundry drives innovation in B2B and B2B2C digital products, leveraging Mastercard data and data modeling capabilities to develop, validate, and de-risk user-centric solutions for complex business challenges. We are looking for an experienced Product Designer passionate about joining our rapidly growing, highly-innovative New Product Development team to deliver innovative, user-centered product experience solutions for net-new data products with in-depth knowledge and experience of product design.

You will collaborate within a cross-functional team, including data scientists, engineers, product managers, and other subject matter experts. Together, you will contribute to the rapid iterations of B2B and B2B2C data product concepts, prototypes, and MVPs (Minimum Viable Products), de-risking solutions by testing and validating desirability, usability, and feasibility. Each design and development cycle follows a rapid design-test-redesign process, ensuring continuous user feedback and optimization within business and technical constraints. Our products are delivered as web, mobile, and voice applications, including dashboards with widgets, chatbots, CMS, and more, all in service of solving complex business challenges encountered by our customers.

Role

• Design of Proof-of-Concepts and Minimum Viable Data Products (MVPs) using human-centric design principles and rapid prototyping (Lean UX and Design Thinking)
• Help define the next generation of data and data-driven products - and through doing so, help shape the future of Mastercard and its growth
• Help de-risk the net-new data product concept by conducting user research or assisting technical experiments to validate desirability, usability, and feasibility
• Design product solutions to present complex data in a meaningful and digestible way
• Participate in "Design Thinking" workshops - collaborating cross-functionally with industry verticals, regional leads and end-users to ensure optimal digital data products
• Work on future-state conceptual designs, driving experimentation that improves the quality of product design overall
• Work closely with key partners from brand & marketing, to drive delightful and highly usable transactional experiences
• Work closely with our technology teams, leveraging modern presentation layer practices such as adaptive/responsive web and current and forward-thinking technologies
• Explore the "art-of-the-possible"
• Ensure that designs deliver an appropriate balance of optimizing business objectives & user engagement, in close partnership with product managers
• Liaise with regional and country teams to ensure that designs are reflective of the diversity of needs for a global user base

All About You

• Passionate about the possibility of data-driven experiences
• Over 2 years of experience working in a world-class CX team
• Experience working/multi-tasking in a fast-paced environment
• Empathetic champion of the user
• Demonstrable knowledge of usability best practices
• Bachelor's or Master's Degree in Design for Interactive Media, or equivalent experience
• World-beating portfolio covering multiple form-factors: desktop; tablet; mobile; wearable; other
• Demonstrable commitment to learning: insatiable to discover and evaluate new concepts and technologies to maximize design possibility

Interaction Design

• Experience developing User Personas and user journeys to inform product design decisions
• Experience in rapid prototyping (Lean UX and Design Thinking)
• Experience in the implementation of creative, useable and compelling visual mockups and prototypes
• Experience of design-experiences across multiple media
• Experience using prototyping/wireframing tools such as Figma, Sketch, Adobe Experience Design, Adobe Illustrator etc.
• An understanding of complex information architectures for digital applications

Nice To Have

• Visual Design
• UX Research
• Data Visualization

Corporate Security Responsibility

• All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.