Senior Customer Experience Design Specialist

Mastercard; Ireland; On-site; EUR 60,000 - 90,000; Full time

Job summary

Mastercard is seeking an experienced User Experience/Interaction Designer to shape data-driven experiences in a fast-moving product development team. You will prototype dashboards, widgets, web/mobile apps and voice interfaces, balancing business goals with exceptional usability.

Work in a cross-functional setup to iterate designs through Lean UX and Design Thinking, collaborating with brand, marketing, and technology teams while ensuring regulatory compliance and a strong visual language.

Qualifications

• Experience developing User Archetypes and Personas and user journeys.
• Proven ability to create usable visual mockups and prototypes.
• Experience with multi-media design across web, mobile and IoT.

Responsibilities

• Lead design for data-driven product concepts using Lean UX and Design Thinking.
• Create prototypes and MVPs to test with end-users in rapid cycles.
• Collaborate with brand, marketing and technology teams to drive UX/UI outcomes.
• Develop cohesive visual language across web, mobile and IoT form factors.
• Participate in Design Thinking workshops and user research activities.

Skills

User Archetypes

Personas

User journeys

Rapid prototyping

Lean UX

Design Thinking

Figma

Sketch

Adobe Illustrator

Adobe Creative Cloud

Information architecture

Visual design

UX research

Prototype and MVP design

Education

Bachelor or Master in Design for Interactive Media

Tools

Figma

Sketch

Adobe Illustrator

Adobe Photoshop

InDesign

Job description

• We are looking for an experienced User Experience/Interaction Designer passionate about the possibilities of data and data-driven experience design with good knowledge and experience of User Interface Design to join our rapidly growing, highly-innovative data and services Product Development team at our development center in Pune
• The design function works as part of wider cross-functional teams that form organically around data product ideas – collectively contributing to the rapid iteration of Prototypes and MVPs (Minimal Viable Product), mainly in the B2B and B2B2C arenas
• Each design iteration is exposed to end-users at each cycle of our rapid design-test-redesign process, to ensure optimum user traction
• Prototype and MVP outputs include dashboards; widgets; chatbots; web applications; mobile applications; VUI voice interfaces; digital assistants; etc – all in service of solving complex business challenges and with an ever increasing emphasis on Artificial Intelligence (AI) and Machine Learning (ML)
• Design of Proof-of-Concepts and Minimum Viable Data Products (MVPs) using human-centric design principles and rapid prototyping (Lean UX and Design Thinking)
• Participate in “Design Thinking” workshops – collaborating cross-functionally with industry verticals, regional leads and end-users to ensure optimal digital data products
• Explore the “art-of-the-possible” in the era of Big Data, Artificial Intelligence (AI) and Machine Learning (ML) – whilst always maintaining regulatory compliance
• Leverage existing – and contribute net new – design patterns to Mastercard’s design pattern library
• Help define the next generation of data and data-driven products – and through doing so, help shape the future of Mastercard and its growth
• Creation of a cohesive and compelling visual language across diverse form factors: web, mobile and internet of things
• Work on future state conceptual designs, driving experimentation that improves the quality of product design overall
• Work closely with key partners from brand & marketing, alongside the broader user experience team to drive delightful and highly usable transactional experiences leveraging the broader visual language for MasterCard
• Work closely with our technology team to define implementation standard for our products leveraging modern presentation layer practices such as adaptive/responsive web and current and forward thinking technologies
• Ensure that designs deliver an appropriate balance of optimizing business objectives & user engagement, in close partnership with product managers
• Liaise with regional and country teams to ensure that designs are reflective of the diversity of needs for a global user base
• Drive VXD design across a broader ecosystem, where experiences will require tailoring to meet the needs of both MasterCard customers and end consumers
• Help define the next generation of data and data-driven products and their visualization – and through doing so, help shape the future of Mastercard and its growth

• Experience developing User Archetypes and Personas and user journeys to inform product design decisions
• Experience in the implementation of creative, useable and compelling visual mockups and prototypes
• Experience of design-experiences across multiple media
• Experience working with complex information architectures
• Experience in rapid prototyping (Lean UX and Design Thinking)
• Experience using prototyping/wireframing tools such as Figma, Sketch, Adobe Illustrator, etc
• Experience in articulating elegant and engaging experiences using sketches, storyboards, information architecture blueprints and prototypes
• An understanding of complex information architectures for digital applications
• Any experience in 3D modeling also a strong plus
• Experience in articulating elegant and engaging visual experiences using sketches, storyboards, and within prototypes
• An understanding of complex information architectures for visual representation
• Experience of visual design across multiple media and form factors: web; mobile; Internet-of-Things (IOT)
• Any experience in motion graphic design is a strong plus
• Extensive and demonstrable experience using leading VXD software packages such as Adobe Creative Cloud / Suite (Photoshop, InDesign, Illustrator etc.) / Experience Design, Serif DrawPlus, Corel DRAW Graphics Suite / PaintShopPro, Art Rage, Xara or equivalent
• Highly proficient in the creation of useable, compelling and elegant visual mockups and prototypes
• Experience of iterative "design-test-re-design" methodology to collect real user feedback to incorporate back into the design
• Experience consuming UX research
• Ability to identify best-in-class user experience through competitor analysis
• Experience in leading "Design Thinking" workshops with customers to identify requirements and ideate on potential product solutions
• Prior experience working in a world-beating UX team
• World-beating portfolio covering multiple form-factors: desktop; tablet; mobile; wearable; other
• Interest in VUIs (Voice Interfaces)
• Empathetic champion of the user – passionate about the detail of great usability, interaction design and aesthetics to give the best possible UX
• Demonstrable knowledge of ergonomic and usability best practices
• Bachelors or Masters Degree in Design for Interactive Media, or equivalent experience
• Experience in client-facing engagements, preferably in leading them
• Demonstrable knowledge of UX and Interaction Design heuristics and best practices: e.g. Lean UX; Mobile First etc
• Defensible point-of-view on and Adaptive v Responsive v Liquid/Fluid UIDemonstrable commitment to learning: insatiable to discover and evaluate new concepts and technologies to maximize design possibility.
• Corporate Security Responsibility
• Passionate about the possibility of data driven experiences – so-called "emergent ontologies" (patterns in the data) driving UX and UI. Passionate about the potential for data, Artificial Intelligence (AI) and Machine Learning ML)Defensible point-of-view on gamification Experience working/multi-tasking in an extremely fast-paced startup-like environment