Luxury Guest Relations Concierge

Niche Hotels Unlimited Company; Ireland; Sur place; EUR 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Special rates on Leonardo Hotel rooms

Meals at work

Talent referral scheme

Thank You Week event perks

Wellbeing calendar

Résumé du poste

The g Hotel & Spa in Ireland is seeking a Guest Relation Agent to deliver luxury guest experiences as the first point of contact. You will greet, assist, and address inquiries, manage reservations, and support check-ins/outs with professionalism and warmth.

In this role, you will provide personalized services such as restaurant reservations and spa bookings while coordinating with housekeeping, concierge, and other departments to ensure seamless operations and memorable stays for all guests.

Qualifications

• Experience using Opera Property Management Systems (PMS) for reservations and check-in/out.
• Excellent customer service skills with a professional, welcoming manner.
• Valid European Driving Licence: desirable but not essential.

Responsabilités

• Guest Interaction: Greet and welcome all guests upon arrival with a warm, professional demeanor, ensuring they feel valued and cared for throughout their stay.
• Check-in/Check-out: Efficiently handle guest check-in and check-out procedures, ensuring accuracy in guest information and billing.
• Reservations Management: Manage and oversee guest reservations, making sure to accommodate special requests and preferences whenever possible.
• Guest Services: Address and resolve any guest inquiries, complaints, or concerns promptly and professionally, ensuring guest satisfaction at all times.
• Personalized Assistance: Provide personalized services such as restaurant reservations, spa bookings, and activity recommendations, tailored to the guest’s preferences.
• Communication: Effectively communicate guest needs to relevant departments (housekeeping, concierge, etc.) to ensure a seamless experience.
• VIP Guest Services: Ensure VIP guests receive the highest level of service, including arranging special amenities and requests as necessary.
• Concierge Support: Offer advice and assist with local information, transport arrangements, and recommendations for nearby attractions.
• Administrative Tasks: Maintain accurate guest records, logs, and reports, ensuring confidentiality and compliance with hotel policies.
• Team Collaboration: Work closely with the front desk, housekeeping, and other hotel departments to ensure smooth daily operations and an exceptional guest experience.
• Upselling: Promote hotel services, amenities, and special offers to guests to enhance their stay and increase revenue.
• Guest Feedback: Collect and record guest feedback and comments to continuously improve service offerings.

Connaissances

Opera PMS

Customer service

Driving licence

Description du poste

The g Hotel & Spa in Ireland is seeking a Guest Relation Agent to deliver luxury guest experiences as the first point of contact. You will greet, assist, and address inquiries, manage reservations, and support check-ins/outs with professionalism and warmth.

In this role, you will provide personalized services such as restaurant reservations and spa bookings while coordinating with housekeeping, concierge, and other departments to ensure seamless operations and memorable stays for all guests.