Lux Front Office Manager - Lead Guest Experience

Relais & Châteaux; Cashel; On-site; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Employee discount

Bike to work scheme

Employee Assistance Program

Food allowance

Company events

Additional leave

Job summary

Cashel Palace Hotel, a proud Relais & Châteaux property beside the Rock of Cashel, seeks an exceptional Front Office Manager to lead our reception team and uphold five-star guest care from arrival to departure.

You will coach and develop receptionists, supervisors and guest service professionals, partner with Housekeeping, Reservations, F&B, and Senior Management, and drive revenue through upselling while maintaining strict payroll control.

Qualifications

• Minimum 3 years' experience in Front Office Management or equivalent supervisory role in a four- or five-star hotel.
• Proven experience leading, motivating and developing high-performing guest service teams.
• Third-level qualification in Hospitality Management, Business, Tourism or related discipline is desirable.
• Strong understanding of luxury hospitality standards and guest expectations.
• Experience working with hotel property management systems; Hotsoft experience would be advantageous.

Responsibilities

• Lead the daily operation of the Front Office department in line with five-star luxury standards.
• Deliver outstanding guest experiences and act as an ambassador for the Cashel Palace brand.
• Ensure efficient and professional check-in, check-out and guest service procedures.
• Manage and develop the Front Office team through coaching, training and performance management.
• Drive guest satisfaction, service excellence and departmental engagement.
• Monitor online reviews, guest feedback and service recovery opportunities.
• Oversee room allocation, guest preferences and VIP arrivals.
• Ensure revenue opportunities are maximised through upselling and effective room management.
• Maintain accurate administrative, financial and reporting procedures.
• Manage departmental rosters, payroll and labour costs.
• Collaborate with other departments to ensure seamless service delivery across the hotel.
• Support the hotel leadership team as Manager on Duty when required.

Skills

Leadership

People management

Communication

Guest service

Budget management

Organisational skills

Problem solving

Education

Hospitality/Business/Tourism degree

Tools

Hotsoft

MS Office

Job description

Cashel Palace Hotel, a proud Relais & Châteaux property beside the Rock of Cashel, seeks an exceptional Front Office Manager to lead our reception team and uphold five-star guest care from arrival to departure.

You will coach and develop receptionists, supervisors and guest service professionals, partner with Housekeeping, Reservations, F&B, and Senior Management, and drive revenue through upselling while maintaining strict payroll control.