Luxury Front Desk Concierge — Guest Experience Lead

Hesperia group

Dublin

On-site

EUR 26,000 - 38,000

Full time

7 days ago

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Benefits offered by this job

Sunday premium rates

Refer a Friend €500 bonus

Worldwide employee rates

Unlimited eLearning access

Long service holiday entitlement

Meals on duty

Employee Recognition Awards

Employee Wellbeing Support

Uniforms laundry

Job summary

Anantara The Marker Dublin Hotel is seeking a professional Receptionist to join our Front Office team in Dublin. You will welcome guests, manage check-ins and check-outs, handle inquiries, and uphold the high standards of our luxury property.

The role requires confident, guest-focused communication, a proactive approach to needs, and flexibility to work shifts. The hotel offers premium Sunday rates, a referral bonus, global room rates, and access to online training.

Responsibilities

To ensure the hotel achieves the Leading Hotels of the World Quality Assurance targets and that the highest standards of luxury and quality are delivered consistently to our guests.
To have an understanding of the Hotel’s Vision & Mission statement as communicated to the team.
To ensure areas of responsibility are clean and well-maintained and cleaning checklists are adhered to.
To report defective materials and equipment to the appropriate departments.
To ensure ambience in departments (lights, music and temperature) is controlled.
To be vigilant throughout the Hotel to promote security.
To have strong product knowledge of all areas of the hotel.
To accept a flexible work schedule necessary for uninterrupted service to Hotel guests and to maintain flexibility within teams.
To provide support where necessary in other areas of the Hotel.
To comply with the hotels cash handling procedure.