Luxury F&B Attendant – Guest Experience

The Johnstown Estate; Enfield; On-site; EUR 17,000 - 22,000; Full time

Job summary

The Johnstown Estate is seeking an enthusiastic F&B Assistant to deliver professional service across our restaurant, bar, banquet and room service operations. You will set up, serve, and maintain high standards of cleanliness and guest experience, while applying wine knowledge and dietary awareness.

Join a luxury hospitality team that values guest satisfaction, teamwork, and the training of staff to ensure memorable visits for every guest.

Qualifications

• 1-2 years' experience in a similar F&B role within a 4-star or luxury hospitality environment.
• Exceptional customer service and communication skills.
• Strong knowledge of food, beverages, wines, and luxury service etiquette.
• Ability to work efficiently in a fast-paced environment while maintaining attention to detail.
• Professional appearance and a positive, proactive attitude.
• Flexible to work shifts, including weekends and holidays.
• A team player with excellent problem-solving skills and the ability to remain calm under pressure.

Responsibilities

• Deliver exceptional, professional, and personalized service in all F&B outlets (e.g., restaurant, bar, banqueting, room service).
• Set up, serve, and clear tables, ensuring the highest standards of cleanliness and presentation.
• Provide expert knowledge on menus, wine pairings, and special dietary requirements to assist guests with informed choices.
• Handle guest requests and feedback promptly, exceeding expectations where possible.
• Support senior team members with the smooth running of shifts.
• Assist with stock control, inventory management, and restocking of supplies.
• Process orders and payments accurately using POS systems.Comply with all hotel policies, including food safety, hygiene, and health & safety regulations.
• Work collaboratively with kitchen and bar teams to ensure efficient and timely service.
• Contribute to training and mentoring new staff as needed.

Skills

Customer service

Communication

Problem-solving

Teamwork

Attention to detail

Guest satisfaction

Tools

POS systems

Job description

The Johnstown Estate is seeking an enthusiastic F&B Assistant to deliver professional service across our restaurant, bar, banquet and room service operations. You will set up, serve, and maintain high standards of cleanliness and guest experience, while applying wine knowledge and dietary awareness.

Join a luxury hospitality team that values guest satisfaction, teamwork, and the training of staff to ensure memorable visits for every guest.