Luxury Concierge: Elevate Guest Experiences

Hesperia group; Dublin; On-site; EUR 32,000 - 42,000; Full time

Job summary

Anantara The Marker Dublin is seeking an experienced Concierge to join our Front Office team in Dublin. This full-time role will involve assisting guests with dining, events, transportation, and local recommendations, while upholding the hotel’s luxury service standards.

You will coordinate with hotel suppliers, manage guest requests in the PMS, and support reception when needed. A Les Clefs d'Or membership and legal right to work in Ireland/EU are required for this position.

Qualifications

• Must be a member of Les Clefs d'Or.
• Eligibility to work in Ireland/EU.

Responsibilities

• Be responsible for the concierge knowledge and information of the entire front office team.
• Deliver an outstanding luxury concierge experience to all guests.
• Work with the guest services team to deliver LQA standards.
• Be the key point of contact for guests for enquiries and leisure bookings such as restaurants and tours.
• Provide guests with information about attractions, facilities, services and activities in and outside of the property.
• Coordinate with respective departments and ensure special requests from guests are met.

Skills

Concierge knowledge

Communication skills

Organization

Guest service excellence

Valet coordination

PMS proficiency

Tools

PMS

Job description

Anantara The Marker Dublin is seeking an experienced Concierge to join our Front Office team in Dublin. This full-time role will involve assisting guests with dining, events, transportation, and local recommendations, while upholding the hotel’s luxury service standards.

You will coordinate with hotel suppliers, manage guest requests in the PMS, and support reception when needed. A Les Clefs d'Or membership and legal right to work in Ireland/EU are required for this position.