Concierge

Adare Manor; Adare; On-site; EUR 35,000 - 48,000; Full time

Job summary

Adare Manor in Ireland invites applications for the position of Concierge within our Front of House team. The Concierge team are ambassadors, guiding guests from arrival to departure with expert knowledge and personalised service.

You will craft tailored itineraries, coordinate activities with on-site teams and partners, and create bespoke recommendations drawing on local dining and attractions. The role requires warm, organised, and proactive hospitality professionals.

Qualifications

• Warm, engaging, and guest-focused
• Highly organised with meticulous attention to detail
• Strong communicators with a passion for guest experiences
• Proactive, resourceful, and driven to go beyond
• Experience in Front of House or guest service roles preferred
• Excellent knowledge of local restaurants, shops, attractions and activities

Responsibilities

• Work within one of Europe’s most elegant and breath‑taking lobbies, blending historic manor with a five‑star experience.
• Assist guests pre-arrival by planning tailored itineraries and communicating details to relevant departments.
• Create bespoke recommendations based on local attractions, dining options, and experiences for varied guest profiles.
• Coordinate all on-site activities for guests, liaising with on-property teams and external partners.
• Address guest queries, comments, and special requests with timely follow-up and seamless communication.
• Support the Front of House team in daily operations as required.
• Collaborate with a team of passionate hoteliers to deliver arrival and departure experiences that go beyond everything.

Job description

At Adare Manor, our vision is 'Beyond Everything' - a commitment to creating magical, unforgettable experiences for our guests and team alike. As a globally celebrated luxury resort, we are proud to have been named #1 Resort in Europe by Condé Nast Traveler for three consecutive years, awarded the prestigious Forbes Five-Star rating, and honoured with Michelin's highest distinction-3 Keys. From our Michelin‑starred dining to world‑class golf, including hosting the 2027 Ryder Cup, Adare Manor is a place where excellence thrives. If you share our passion for pushing boundaries and delivering extraordinary experiences, we would love to welcome you to our award‑winning team.

We are delighted to invite applications for the position of Concierge within our Front of House team.

Our Concierge team is the heartbeat of the hotel and one of the first points of contact for our guests. As the ambassadors of Adare Manor, they are the trusted source for all resort knowledge, offering thoughtful guidance from arrival to departure. With exceptional attention to detail and a passion for service, the team ensures every guest enjoys a seamless and unforgettable stay.

What To Expect In The Role

• Work within one of Europe’s most elegant and breath‑taking lobbies, where the grandeur of a historic manor blends with an authentically local five‑star experience.
• Assist guests pre‑arrival by planning tailored itineraries, capturing their preferences, and communicating these details to the relevant departments.
• Create bespoke recommendations based on deep knowledge of local attractions, dining options, and experiences suited to varied guest profiles.
• Coordinate all on‑site activities for guests, liaising closely with both on‑property teams and external partners.
• Address guest queries, comments, and special requests, ensuring timely follow‑up and seamless communication across the resort.
• Support the wider Front of House team in daily operations as required.
• Work alongside a team of creative, passionate, and charismatic hoteliers who strive to deliver arrival and departure experiences that go #BeyondEverything.

About You

• Warm, engaging, and naturally guest‑focused
• Highly organised with meticulous attention to detail
• Strong communicators with a genuine passion for creating exceptional guest experiences
• Proactive, resourceful, and driven to continually "go beyond"
• Experienced in a similar Front of House or guest service role (preferred)
• Equipped with excellent local knowledge of restaurants, shops, cultural attractions, and activities

We offer an exceptional working environment, development opportunities that are beyond everything, state of the art equipment as well as very competitive rates of pay & benefits.