Luxury B2B Order & Customer Experience Specialist

Bvlgari; Dublin; On-site; EUR 40,000 - 60,000; Full time

Job summary

Bulgari in Dublin is seeking a B2B Customer Service Representative to manage the end-to-end order-to-shipment process for a dedicated client portfolio, ensuring KPIs are met and service levels maintained.

You will respond to inquiries about products, stock, delivery dates and order status, build strong relationships with internal teams, and actively support continuous improvement across logistics and customer service.

Qualifications

• Experience in Order Management, Customer Service, or Logistics.
• Strong customer service and communication skills.
• Ability to analyze data and translate insights into actions.
• Experience with SAP or similar ERP systems.
• Proficient in Microsoft Excel and MS Office.
• Fluent in English; additional languages are a plus.

Responsibilities

• Manage end-to-end order-to-shipping process for a dedicated client portfolio.
• Process and monitor orders to maximise fulfilment and delivery.
• Respond to inquiries on products, stock, delivery dates and order status.
• Build relationships with Sales, Planning, Transport, Warehouse, Finance.
• Monitor issues affecting orders and ensure resolution or escalation.
• Handle claims and reverse logistics for the portfolio.
• Analyze order trends and delivery performance to identify improvements.
• Support KPI tracking and reporting to improve service levels.

Skills

Order management

Customer service

ERP SAP

Microsoft Excel

English fluency

Tools

SAP ERP

Microsoft Excel

Job description

Bulgari in Dublin is seeking a B2B Customer Service Representative to manage the end-to-end order-to-shipment process for a dedicated client portfolio, ensuring KPIs are met and service levels maintained.

You will respond to inquiries about products, stock, delivery dates and order status, build strong relationships with internal teams, and actively support continuous improvement across logistics and customer service.