Client Relations & Sales Growth Lead

Bvlgari; Dublin; On-site; EUR 90,000 - 130,000; Full time

Job summary

Bulgari is seeking a Client Relations & Sales Manager to lead a high-performing team focused on exceptional service and sales growth in our EU operations. You will oversee daily operations, quality standards, and strategic initiatives to drive customer satisfaction and targets.

The role directly manages 5 reports and leads a broader team of 14 within the EU Customer Service and E-commerce group, partnering with CRM and marketing to optimize engagement, retention, and revenue.

Qualifications

• Bachelor's degree in Business Administration or related field.
• 10+ years in customer service and sales management.
• Proven data analysis, KPI management, and operational optimization.

Responsibilities

• Lead and develop a high-performing team in customer service and sales.
• Oversee daily operations, quality standards, and KPI tracking.
• Design and implement sales strategies to drive growth and targets.
• Collaborate with CRM and E-commerce teams to enhance engagement.
• Manage stakeholder relationships across markets and central teams.

Skills

Data analysis

KPI management

Sales leadership

CRM systems

Communication

Education

Bachelor's degree

Tools

CRM software

Job description

Bulgari is seeking a Client Relations & Sales Manager to lead a high-performing team focused on exceptional service and sales growth in our EU operations. You will oversee daily operations, quality standards, and strategic initiatives to drive customer satisfaction and targets.

The role directly manages 5 reports and leads a broader team of 14 within the EU Customer Service and E-commerce group, partnering with CRM and marketing to optimize engagement, retention, and revenue.