E-Commerce Expert - Distribution Centre

Bvlgari; Dublin; On-site; EUR 65,000 - 90,000; Full time

Job summary

Bulgari in Dublin is seeking a strategic E-commerce Expert to lead direct-to-consumer digital distribution. You will drive development, testing, and optimization of e-commerce solutions, ensuring flawless inventory accuracy and premium luxury delivery.

You will collaborate with e-commerce service teams, IT, and business units to deliver 100% stock availability, efficient pick/pack/shipping, and rapid resolution of delivery issues, reporting to senior leadership.

Qualifications

• Experience in end-to-end direct-to-consumer fulfillment and returns.
• Strong knowledge of inventory accuracy targets and cycle counting.
• Experience with OMS, WMS and ERP systems (e.g., SAP) and coordinating UAT.
• Proficient in Microsoft Office for operational reporting and data analysis.

Responsibilities

• Partner with e-commerce teams to align fulfilment with commercial goals.
• Support development, enhancements and integrations of e-commerce solutions.
• Lead UAT for new e-commerce and system solutions before deployment.
• Maintain 100% inventory accuracy through controls and cycle counts.
• Oversee day-to-day pick, pack and shipping activities to premium standards.
• Coordinate with J&W and Perfume units to ensure stock availability.

Skills

E-Commerce & Logistics Operations

Inventory Control

Systems & UAT Experience

Cross-Functional Collaboration

Computer Skills

Process Adherence

Safety Regulations

Job description

Bulgari is one of the most prestigious brands and global players on the luxury market. We design, produce, distribute and sell high-end jewels, watches, perfumes and accessories through a network of over 250 owned stores in the most exclusive shopping areas in the world and selected distributors. Bulgari belongs to the LVMH Group (Louis Vuitton Moët Hennessy group), global leader in the luxury sector.

Quality and excellence are the basis of our culture that reflects the same commitment within the working environment to achieve an organisation aimed at the full satisfaction of the customer. Excellence for Bulgari means the perfect balance between top quality products and impeccable services worldwide.

Our people:

We develop our people on both hard and soft skills; we offer training and support internal mobility.

We employ over 170 people in Dublin within our Global Logistic and Supply Chain Centre.

Within our Worldwide Logistic and Supply Chain Centre based in Dublin, Ireland, we are looking for: E-Commerce Expert to work within our Global Distribution Centre.

Job Description: e-Commerce Expert- Distribution Centre.

We are seeking a strategic, proactive, and detail-oriented e-Commerce Expert to lead and oversee our direct-to-consumer digital distribution operations. The e-Commerce Expert will work closely with e-commerce customer service and strategic teams, as well as Corporate IT, to drive the development, UAT testing, and continuous optimization of advanced e-commerce solutions. This role is responsible for maintaining 100% inventory accuracy, managing day-to-day pick, pack, and shipping activities, and collaborating directly with the Jewellery & Watches (J&W) and Perfume business units to ensure sufficient stock availability to support business needs. Furthermore, the role requires proactive leadership in resolving customer delivery issues and managing customer returns with immaculate luxury standards. This role reports to senior leadership and is crucial for the seamless functioning, scalability, and exceptional service quality of our e-commerce distribution efforts.

Key Responsibilities

• Partner closely with e-commerce customer service and strategic teams to align operational fulfilment with broader commercial goals and customer expectations.
• Collaborate with Corporate IT to support the development, enhancement, and implementation of innovative e-commerce solutions and system integrations.
• Oversee and lead User Acceptance Testing (UAT) on new e-commerce and system solutions to guarantee seamless functionality prior to operational deployment.
• Maintain 100% inventory accuracy through rigorous inventory control principles, regular cycle counting, and stringent stock reconciliation.
• Manage day-to-day e-commerce pick, pack, and shipping activities, ensuring high efficiency, accuracy, and adherence to premium luxury delivery standards.
• Coordinate directly with the Jewellery & Watches (J&W) and Perfume business units to ensure sufficient stock is available, allocated, and positioned to support business needs and campaigns.
• Be proactive in the rapid identification and resolution of any customer delivery issues, investigating root causes and implementing preventative measures.
• Manage customer returns efficiently, ensuring prompt processing, accurate restocking, and flawless quality compliance.
• Enforce company policies and safety procedures, ensuring a safe, clean, and organized working environment for all team members.
• Prepare regular reports on e-commerce distribution activities, throughput productivity, error rates, and inventory status.
• Collaborate with management and cross-functional departments to optimize operational processes and achieve strategic distribution goals.
• Support all business-related audits and contribute to ongoing operational projects and continuous improvement initiatives.
• Serve as a key operational contact for e-commerce matters.

Hard Skills

• E-Commerce & Logistics Operations: Proven experience managing end-to-end direct-to-consumer fulfillment, pick, pack, shipping workflows, and returns management.
• Inventory Control: Comprehensive knowledge of advanced inventory management principles, 100% inventory accuracy targets, and cycle counting methodologies.
• Systems & UAT Experience: Proven experience with Order management systems, Sales force, Warehouse Management Systems (WMS), ERP platforms such as SAP, and proven experience coordinating User Acceptance Testing (UAT) for IT solutions.
• Cross-Functional Collaboration: Demonstrated ability to work closely with customer service, strategic planning teams, IT developers, and commercial business units.
• Computer Skills: Proficiency with Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) for operational reporting, data analysis, and communication.
• Process Adherence: Ability to develop and implement standard operating procedures (SOPs), Risk Assessments, and Work Instruction and training programs tailored to e-commerce operation.
• Safety Regulations: Leading safety initiatives within E-Commerce operations ensuring all associated aspects such as Risk Assessments, Safety Walks, management of COSHH register are strictly adhered to.

Soft Skills

• Strategic & Proactive Problem-Solving: High capability to anticipate operational bottlenecks, proactively resolve customer delivery issues, and implement immediate, lasting solutions.
• Communication: Clear and effective verbal and written communication skills for cross-functional alignment, stakeholder management, and reporting to senior leadership.
• Attention to Detail: Meticulous approach to maintaining 100% inventory accuracy, 100% shipping accuracy and actively reviewing ongoing processes to identify areas of improvement.
• Collaboration: Strong ability to foster positive, collaborative working relationships across multiple internal departments and external partners.
• Adaptability: Flexibility to adjust workflows rapidly to match e-commerce traffic surges, promotional campaigns, and shifting business priorities.
• Leadership & Management: Ability to lead, motivate, and guide logistics teams and coordinate across a matrix organization effectively.
• Accountability: Strong sense of responsibility for customer satisfaction, inventory integrity, operational performance, and overall business outcomes.