Lux Night Front Desk Concierge (Overnight)

Sheen Falls Lodge Limited; Killarney; On-site; EUR 17,000 - 22,000; Full time

Benefits offered by this job

Competitive salary

Meals on duty provided

Employee parking provided

Full training provided

Uniforms provided

Employee discounts

Employee recognition awards and days

Free golf at Ring of Kerry Golf Club

Employee gym provided

Cycle to work Scheme

Work anniversary acknowledgement and奖励

Employee birthday celebrations &reward

Employee referral bonus

Job summary

Sheen Falls Lodge Limited in Ireland is seeking an experienced Night Porter to join our Front Office team. You will care for guests and the property overnight, delivering high-standard, discreet service at a luxury hotel.

Willingness to work overnight hours, including weekends, and a full, clean EU driving license are essential. The role includes tasks from guest assistance to security checks and close collaboration with the Duty Manager.

Qualifications

• Two years’ experience in a Night Porter or comparable overnight hotel role in a luxury four- or five-star hotel.
• Excellent spoken and written English.
• Strong interpersonal skills, sound judgement and calm under pressure.
• Able to work independently, manage competing priorities and maintain close attention to detail.
• Availability to work overnight shifts, including weekends and public holidays.
• Full, clean EU driving licence.
• Existing permission to live and work in Ireland without restriction.

Responsibilities

• Provide a warm, professional and discreet service, responding promptly to guest requests and anticipating individual needs.
• Support overnight Reception operations, answering telephone calls and enquiries accurately and courteously.
• Assist with late arrivals, early departures and luggage requirements in accordance with hotel procedures.
• Serve overnight food and beverages in line with hotel service, hygiene and presentation standards.
• Maintain the cleanliness and presentation of public areas, completing scheduled overnight cleaning with minimal disturbance to guests.
• Carry out and record regular security and fire safety checks, monitoring access and reporting concerns promptly.
• Remain familiar with emergency procedures, evacuation arrangements and designated responsibilities; respond within your training and elevate appropriately.
• Handle guest concerns and unexpected incidents calmly and professionally, seeking assistance from the Duty Manager when required.
• Protect guest privacy and handle guest information, keys and hotel property securely.
• Record incidents, outstanding requests and maintenance issues, providing a clear handover to the morning team.
• Use initiative, prioritise tasks effectively and work collaboratively to maintain consistent service throughout the night.

Skills

Overnight guest service

Attention to detail

Independent worker

Interpersonal skills

English proficiency

Driving licence

Job description

Sheen Falls Lodge Limited in Ireland is seeking an experienced Night Porter to join our Front Office team. You will care for guests and the property overnight, delivering high-standard, discreet service at a luxury hotel.

Willingness to work overnight hours, including weekends, and a full, clean EU driving license are essential. The role includes tasks from guest assistance to security checks and close collaboration with the Duty Manager.