Luggage Porter

Hollybank Trustees Ltd; Maynooth; On-site; EUR 23,000 - 32,000; Full time

Benefits offered by this job

Meals & uniform

Free parking

Staff discount

Training opportunities

Job summary

Carton House, a five‑star resort and part of the Fairmont collection in Ireland, is recruiting a Luggage Porter for our Front Office team. Based in Maynooth, Co.

Kildare, you will assist guests with luggage, escort them to rooms, and provide information on local attractions while upholding service standards. The role requires prior experience in a luxury hotel Front Office, a flexible attitude to shifts, and the ability to work under pressure with attention to detail.

Qualifications

• Front Office role in a 4- or 5-star hotel
• Knowledge of Opera (preferred but not required)
• Ability to work under pressure with attention to detail
• Flexible shift work

Responsibilities

• Welcome guests on arrival and say farewell on departure
• Assist with delivery, collection and storage of guest luggage
• Escort guests to their rooms and explain hotel facilities
• Respond to guest inquiries and provide assistance as needed
• Provide information on local attractions, amenities and transport
• Maintain a clean, welcoming entrance and lobby
• Support Front Office team with arrivals and departures
• Handle guest requests promptly and professionally
• Follow hotel health, safety and security procedures
• Deliver exceptional customer service at all times

Job description

Location: On site / Maynooth, Co. Kildare, Ireland
job type: Permanent / Full or part-time
Sector and subsector: Hospitality | Front of House
Salary: Negotiable salary

A five-star career awaits at Carton House.

We invite you to begin your next career chapter at Carton House – a storied and dynamic five-star resort destination and the first and only member of the Fairmont Hotel collection in Ireland.

Nurturing a working environment built on fairness, inclusivity, and growth for all team members, we deliver the highest standard of service, turning moments into memories for all of our guests.

We are currently recruiting for a Luggage Porterto join our Front Office Team at Carton House.

Key Responsibilities:

• Welcome guests on arrival and wish them a fond farewell on departure.
• Assist with the delivery, collection, and storage of guest luggage.
• Escort guests to their rooms and explain hotel facilities.
• Respond to guest enquiries and provide assistance as needed.
• Provide information on local attractions, amenities, and transport options.
• Maintain a clean and welcoming entrance and lobby area.
• Support the Front Office team with guest arrivals and departures.
• Handle guest requests promptly and professionally.
• Follow all hotel health, safety, and security procedures.
• Deliver exceptional customer service at all times.

Key Requirements:

• Have previous experience in a 4 or 5* hotel in a Front Office role.
• Knowledge of Opera desired but not essential.
• The ability to work under pressure with excellent attention to detail.
• A flexible approach to work hours (shift work required)

Why work for Carton House, A Fairmont Hotel?

• Strong team focus and team atmosphere.
• Employee Assistance Programme.
• Refer a friend bonus.
• Additional annual leave with continuous service.
• Employee benefit card offering discounted rates in Accor Hotels worldwide.
• Learning and development opportunities.
• Meals and uniform are provided.
• Free parking.
• Team-building and social events organised throughout the year in line with our successful Awards and Recognition Scheme.
• Training is provided both on-the-job and through organised training seminars with both internal and external trainers.

Data Retention

Please note that all applications and CV's submitted for a role at Carton House will be kept on file for a period of 12 months.

Should you not wish for your data to be held following the closure of the application process then we would ask that you please make note of this when submitting your application.

Kind Regards,

The People & Culture Team

Carton House