Logistics & Customer Coordinator

Teamworx Ltd; Dublin; On-site; EUR 28,000 - 36,000; Full time

Job summary

Chupi, a luxury Irish jewellery brand, is seeking a Shipping & Customer Care Associate to join its Dublin team. You will combine customer care, order fulfilment, quality control and inventory management to deliver a premium experience from enquiry to delivery.

You will work with Customer Care, Production and Store teams to ensure accuracy, timely shipping and exceptional service across channels, while maintaining stock and order information for smooth operations.

Qualifications

• Luxury retail or ecommerce experience is preferred.
• Jewellery knowledge is advantageous.
• Strong IT skills with CRM exposure.
• Experience with Shopify and inventory systems is a plus.
• Familiarity with Google Suite is beneficial.

Responsibilities

• Deliver exceptional luxury customer experience across all channels.
• Resolve chat and email inquiries within agreed timeframes with empathy.
• Stay updated on products and company knowledge to assist customers.
• Help achieve individual and team KPIs and contribute to strategic goals.
• Quality control orders to ensure accurate delivery preparation.
• Accurately pick, pack and ship orders in-store and online.
• Maintain order administration and stock level communication across teams.
• Manage returns from start to finish with Store, CX and Production teams.
• Assist with packaging supplies and monthly stock counts.
• Collaborate with Production and Store teams to support customer journey.
• Contribute to process improvements and efficiency projects.

Skills

Luxury retail experience

Ecommerce experience

Jewellery knowledge

CRM software proficiency

Shopify

Inventory management systems

Google Suite

Communication skills

Tools

Gorgias

Zendesk

HubSpot

Job description

Dublin 2, Ireland | Posted on 28/10/2026

Teamworx Recruitment is delighted to be partnering with Chupi, an Irish luxury jewellery brand renowned for its sustainably crafted, made-in-Ireland heirloom jewellery, to recruit a Shipping & Customer Care Associate.

This is an opportunity to join a growing, internationally recognised Irish brand, combining customer care, order fulfilment, quality control and inventory management.

Working closely with the Customer Care, Production and Store teams, you will play an important role in ensuring every customer receives an exceptional luxury experience, from initial enquiry through to the safe and timely delivery of their jewellery.

Key Responsibilities

Provide an exceptional luxury experience for all customers across all Customer Care channels, regardless of the nature of the query.

Resolve chat and email inquiries within agreed timeframes, maintaining alignment with company ethos and values. Demonstrate empathy and attentiveness to ensure a positive experience for all customers.

Stay up-to-date on product and organisational knowledge to assist effectively and educate customers.

Work towards individual and team KPIs that contribute to the company's strategic goals.

Quality Control all orders to ensure they meet stringent quality standards, cross-checking against customer orders to ensure accurate delivery preparation.

Accurately and timely pick, pack, and ship online and in-store service orders to ensure prompt delivery.

Maintain accurate order administration for seamless communication of stock levels, order status, and delivery requirements across teams.

Manage the returns process from beginning to end, collaborating with Store, CX, and Production teams to ensure correct processing of returns.

Maintain packaging supplies and monthly stock counts.

Collaborate with Production and Store teams to support the customer journey.

Contribute to the development of new processes to enhance team efficiency and participate in continuous improvement projects aimed at service enhancement.

Experience & Skills

Confident communicator with strong oral and written communication skills. Previous experience in luxury retail or eCommerce is a distinct advantage, as is jewellery knowledge.

Strong IT skills, with exposure to CRM software such as Gorgias, Zendesk, HubSpot. Experience with Shopify, inventory management systems and Google Suite is considered an advantage.

Detail-oriented, following established procedures and using software tools to ensure data accuracy and completeness.

Excellent time management skills, able to plan and complete tasks within set timeframes.

Excellent interpersonal skills, with the ability to build lasting relationships with customers and the community.

Collaborative team approach with a focus on effective communication and adaptability to changing priorities.

Demonstrates initiative, creativity and resilience in handling challenges. Able to remain calm and focused under pressure.

Proactive problem-solver who takes initiative to contribute to process improvements and team projects.

Advantageous but Not Essential

1–2 years of experience in a logistics or customer experience role, with an understanding of inventory management.

Experience with international logistics, including customs, duties and excise clearance.

Working knowledge of Shopify.

Familiarity with DEAR/Cin 7 inventory systems or similar.

This is a fantastic opportunity to become part of a growing Irish luxury brand, where you'll play an important role in delivering an exceptional customer experience.

If you're organised, detail-oriented and passionate about providing excellent service, we'd love to hear from you!