Logistics Coordinator: Shipments & Customer Service

DSV - Global Transport and Logistics; Naas; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Enhanced Annual Leave

Salary Sacrifice Cycle Scheme

Employee counselling

Company Pension with Life Cover

Job summary

DSV - Global Transport and Logistics in Naas is seeking a Freight Forwarder/Customer Service Coordinator to help move shipments efficiently from origin to destination. You will work with customers, transport providers, warehouse teams and operations to deliver reliable service and maintain smooth supply chains.

The role involves handling customer queries, coordinating shipments, updating records, and providing solutions to ensure timely deliveries.

Qualifications

• Experience in customer service coordination.
• Ability to communicate clearly with customers and internal teams.
• Strong attention to detail and accuracy under pressure.

Responsibilities

• Manage team email inboxes and respond promptly and professionally.
• Coordinate bookings and liaise with transport and warehouse teams.
• Assist with stock checks and inventory-related activities.
• Coordinate inbound shipments with customers and providers.
• Keep shipment records up to date for full traceability.
• Support operational teams with customer-focused solutions.

Skills

Customer service

Communication skills

Attention to detail

Team collaboration

Decision making

Tools

Microsoft Office

Job description

DSV - Global Transport and Logistics in Naas is seeking a Freight Forwarder/Customer Service Coordinator to help move shipments efficiently from origin to destination. You will work with customers, transport providers, warehouse teams and operations to deliver reliable service and maintain smooth supply chains.

The role involves handling customer queries, coordinating shipments, updating records, and providing solutions to ensure timely deliveries.