Customer Service Specialist

DSV - Global Transport and Logistics; Naas; On-site; EUR 30,000 - 42,000; Full time

Benefits offered by this job

Enhanced Annual Leave Entitlement

Salary Sacrifice Cycle Scheme

Employee counselling

Company Pension

Job summary

DSV - Global Transport and Logistics in Naas is seeking a Customer Service Specialist to manage end-to-end freight forwarding activities from booking through final delivery. You will work closely with customers, internal teams and overseas offices to monitor shipments and ensure timely, accurate invoicing.

The role requires strong communication, high attention to detail and proficiency in IT systems, including MS Office; experience with Cargolink/Webcost is advantageous.

Qualifications

• Experience in a freight forwarding environment.
• Strong customer service mindset and resilience.
• Ability to multitask and work under pressure with accuracy.
• Excellent numeracy and data entry accuracy.

Responsibilities

• Provide timely communication with customers and internal departments via email and phone.
• Accurately receive and enter bookings into the company’s TMS.
• Ensure consignments are directed to the correct department.
• Coordinate with operations teams and overseas offices to meet commitments.
• Monitor shipments to ensure timely deliveries within agreed timelines.
• Proactively resolve issues with customers and colleagues.
• Produce accurate invoicing and input costs in internal systems.
• Provide POD documentation as required.
• Prepare and submit quotations in line with procedures.
• Create and maintain KPIs using company systems and Excel.
• Complete non-conformance reporting when required.
• Support day-to-day administrative activities.
• Monitor volume trends and escalate changes to management.

Skills

Customer focus

Problem solving

Attention to detail

Verbal communication

Written communication

MS Office

Cargolink/Webcost experience

multitasking

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Cargolink

Webcost

Job description

Job Req Number: 116009

Time Type: Full Time

At DSV we're building the world’s leading logistics and transport network. With this exciting growth comes opportunity — and we’re looking for new talent to join us.

Customer Service Specialist

Naas

09.00-17.30, 39 hours per week

To deliver excellent customer service by managing freight forwarding activities from booking through to final delivery, ensuring accuracy, timeliness, and adherence to customer commitments. The role coordinates closely with customers, internal teams, and overseas offices to monitor shipments, resolve issues, and maintain effective communication throughout the process. It also ensures accurate invoicing, cost management, KPI tracking, and administrative support to drive operational efficiency and continuous improvement.

What will you be doing?

• Provide timely and effective communication with customers and internal departments via email and telephone
• Accurately receive and enter bookings into the company’s TMS
• Ensure all consignments are promptly directed to the appropriate department
• Liaise with operations teams and overseas offices to ensure customer commitments are met
• Monitor shipments to ensure deliveries are completed within agreed timelines
• Proactively resolve issues with customers and colleagues as they arise
• Produce accurate and timely invoicing
• Input costs into the company’s internal systems
• Provide Proof of Delivery (POD) documentation as required
• Prepare and submit quotations in line with current procedures
• Create and maintain KPIs using company systems and Microsoft Excel
• Complete non-conformance reporting when required
• Support day-to-day administrative activities
• Monitor volume trends and elevate any significant changes to management

About You

• Customer-focused, with a strong commitment to delivering excellent service
• Positive and resilient, with the ability to prioritise and work under pressure
• Reliable, organised, and able to multitask effectively with strong problem-solving skills
• High attention to detail, with strong accuracy and numeracy skills
• Proficient in IT systems, including Microsoft Word, Excel, and Outlook (experience with Cargolink/Webcost advantageous)
• Strong verbal and written communication skills, with a professional and courteous telephone manner
• Experience in a freight forwarding environment with a solid understanding of the transport industry

What can we offer you?

Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries.

In addition, we can offer access to a selection of employee benefits, such as:

• Enhanced Annual Leave Entitlement from your start, which increases with length of service.
• Salary Sacrifice Cycle Scheme
• Employee counselling, for support with physical and mental wellbeing
• Company Pension, which, when a member of, also provides access to Life Cover and Critical Illness cover

Please be aware that all successful candidates will undergo necessary right-to-work checks and certain sites require 5-years’ worth of referencing and background checks.

We do not accept CV details from Recruitment Agencies unless DSV have engaged directly regarding the role requirements beforehand.

DSV – Global transport and logistics

Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements. With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.