Life & Pensions Complaint & Resolution Specialist

Coyle Consulting

Donegal

On-site

EUR 42,000 - 65,000

Full time

4 days ago

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Job summary

Coyle Consulting is seeking a Complaints & Error Resolution Specialist in Donegal, Ireland, to investigate customer complaints and operational errors within a regulated Life & Pensions environment. You will identify root causes, drive corrective actions and support customer remediation to improve outcomes and operational effectiveness.

The role requires analytical problem solving, quick product/process/system expertise, and strong communication with stakeholders to ensure fair, timely

Qualifications

Investigate complex issues, identify root causes and deliver sustainable solutions.
Strong numerical ability to work with premiums, dates and policy values.
Experience handling customer complaints and operational incidents in regulated environments.

Responsibilities

Investigate customer complaints and operational issues, gathering evidence from customers, internal stakeholders and third-party providers.
Apply regulatory and product knowledge to reach fair outcomes for customers.
Collaborate with business areas to implement resolutions and corrective actions.
Take ownership of complex cases and ensure timely resolutions.

Skills

APA or QFA designation

Analytical mindset

Communication & stakeholder management

Data protection awareness

CRM software proficiency

Life & Pensions product knowledge

Issue investigation & root cause

Education

APA or QFA designation with LIA or Institute of Bankers

Tools

CRM software

Job description

The role requires analytical problem solving, quick product/process/system expertise, and strong communication with stakeholders to ensure fair, timely

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