Leasing & Resident Experience Lead

Cushman & Wakefield; Dublin; On-site; EUR 35,000 - 55,000; Full time

Job summary

Cushman & Wakefield is seeking an Assistant Leasing Manager to support end-to-end leasing for a residential community in Ireland. You will handle enquiries, viewings, tenancy administration, move-ins, and resident services, ensuring high occupancy and tenant satisfaction.

You'll work closely with residents and internal teams, maintaining accurate records, coordinating with RTB requirements, and driving a best-in-class leasing experience across the portfolio.

Qualifications

• Relevant experience in residential leasing, property management, or hospitality is essential.
• Strong organisational skills with attention to detail and a customer-first mindset.
• Excellent communication and interpersonal abilities with residents and stakeholders.
• Commercial awareness of occupancy and leasing performance targets.
• Proficient with Microsoft Office and leasing CRM systems; ability to manage multiple priorities.

Responsibilities

• Manage leasing enquiries via telephone, email, online platforms, and in-person visits.
• Conduct apartment viewings and community tours for prospective residents.
• Follow up on enquiries to maximise leasing conversion and occupancy targets.
• Coordinate tenancy applications, referencing, and document checks.
• Prepare tenancy agreements and assist with onboarding and move-ins.
• Register new tenancies with RTB and maintain compliant records.
• Provide resident services, respond to enquiries, and coordinate with internal teams.
• Produce leasing, occupancy, and performance reports as required.
• Maintain accurate databases and filing systems for residents and prospects.

Skills

Residential leasing

Customer service

RTB compliance

Communication

Organisational skills

Microsoft Office

CRM software

Education

Property management qualification (advantageous)

Tools

MS Office

CRM/Leasing software

Property management software

Job description

Cushman & Wakefield is seeking an Assistant Leasing Manager to support end-to-end leasing for a residential community in Ireland. You will handle enquiries, viewings, tenancy administration, move-ins, and resident services, ensuring high occupancy and tenant satisfaction.

You'll work closely with residents and internal teams, maintaining accurate records, coordinating with RTB requirements, and driving a best-in-class leasing experience across the portfolio.