KYC Onboarding & Client Outreach - Japanese Market

ECLERX PRIVATE LIMITED; Dublin; On-site; EUR 56,000 - 84,000; Full time

Job summary

ECLERX PRIVATE LIMITED seeks a Client Outreach Specialist for the Japanese Market to engage clients for KYC onboarding, collect documentation, and coordinate with bankers, operations and risk teams. The role emphasizes regulatory alignment and client experience across regions.

The candidate should have a bachelor’s degree, 4+ years in client-facing financial services, and Japanese at least B2 level. CAMS is preferred; MS Office proficiency is expected.

Qualifications

• Bachelor's degree or equivalent experience.
• 4+ years experience in a client facing role within financial services.
• Preferred: CAMS certification.
• Knowledge of AML CDD policy and standards across global jurisdictions.
• Strong client focus and professional demeanor.
• Excellent interpersonal and collaboration skills.
• Analytical mindset with problem-solving ability and self-motivation.
• Capacity to manage multiple priorities in a changing environment.
• Proficiency with MS Office tools (PowerPoint, Excel, Word).
• Japanese language proficiency at least B2 level is mandatory.

Responsibilities

• Collaborate with Bankers, Ops and other stakeholders to determine onboarding requirements.
• Outreach to clients requesting and collecting KYC documentation.
• Serve as the main contact for clients, bankers, operations, risk and internal teams.
• Track KYC onboarding populations with the coverage team.
• Resolve blockers quickly to meet signing deadlines for urgent onboarding.
• Ensure KYC client portfolios are covered across regions and governance routines.
• Monitor risks and impacts of non-compliance with KYC processes.
• Gather client feedback to improve policy and processes.
• Adhere to privacy policies and protect non-public information.
• Support enhancements from policy changes and technology adoption.

Skills

Japanese (B2)

Client focus

Interpersonal skills

Problem solving

Education

Bachelor's degree or equivalent

Tools

Microsoft PowerPoint

Microsoft Excel

Microsoft Word

Job description

ECLERX PRIVATE LIMITED seeks a Client Outreach Specialist for the Japanese Market to engage clients for KYC onboarding, collect documentation, and coordinate with bankers, operations and risk teams. The role emphasizes regulatory alignment and client experience across regions.

The candidate should have a bachelor’s degree, 4+ years in client-facing financial services, and Japanese at least B2 level. CAMS is preferred; MS Office proficiency is expected.