Client Outreach Specialist (Japanese Market)

ECLERX PRIVATE LIMITED; Dublin; On-site; EUR 56,000 - 84,000; Full time

Job summary

ECLERX PRIVATE LIMITED seeks a Client Outreach Specialist for the Japanese Market to engage clients for KYC onboarding, collect documentation, and coordinate with bankers, operations and risk teams. The role emphasizes regulatory alignment and client experience across regions.

The candidate should have a bachelor’s degree, 4+ years in client-facing financial services, and Japanese at least B2 level. CAMS is preferred; MS Office proficiency is expected.

Qualifications

• Bachelor's degree or equivalent experience.
• 4+ years experience in a client facing role within financial services.
• Preferred: CAMS certification.
• Knowledge of AML CDD policy and standards across global jurisdictions.
• Strong client focus and professional demeanor.
• Excellent interpersonal and collaboration skills.
• Analytical mindset with problem-solving ability and self-motivation.
• Capacity to manage multiple priorities in a changing environment.
• Proficiency with MS Office tools (PowerPoint, Excel, Word).
• Japanese language proficiency at least B2 level is mandatory.

Responsibilities

• Collaborate with Bankers, Ops and other stakeholders to determine onboarding requirements.
• Outreach to clients requesting and collecting KYC documentation.
• Serve as the main contact for clients, bankers, operations, risk and internal teams.
• Track KYC onboarding populations with the coverage team.
• Resolve blockers quickly to meet signing deadlines for urgent onboarding.
• Ensure KYC client portfolios are covered across regions and governance routines.
• Monitor risks and impacts of non-compliance with KYC processes.
• Gather client feedback to improve policy and processes.
• Adhere to privacy policies and protect non-public information.
• Support enhancements from policy changes and technology adoption.

Skills

Japanese (B2)

Client focus

Interpersonal skills

Problem solving

Education

Bachelor's degree or equivalent

Tools

Microsoft PowerPoint

Microsoft Excel

Microsoft Word

Job description

Client Outreach Specialist (Japanese Market)

Location: Singapore

Type: Full-time

Vertical: Financial Markets

Job Summary

TheClient Outreach team are the front line unit who work with clients as part ofmeeting Know Your Client (KYC) onboarding requirements, periodic refreshes andremediations. We work in close collaboration with Global Corporate andInvestment Bankers and Global Markets Sales to support the Bank’s globalregulatory and policy requirements as it relates Client Due Diligence (CDD)documentation collection, with support from Operations and Global FinancialCrimes Risk teams. The teamidentifies and develops client connections, engages client representatives toobtain KYC documentation, and acts as a coordination point for resolvingissues/challenges with respect to client and country specific documentationrequirements in a timely manner. In additionto the ongoing document engagement, individuals within the team keep abreast ofglobal regulatory change that could influence processes and identifyopportunities that enhance the client experience. The KYCOnboarding Specialist (KOS) teams serve as the Front Line Unit engaging withclients across business sectors and regions to meet KYC requirements for KYCOnboarding in a timely manner in order to meet new business deadlines.

Responsibilities

• Work with Bankers, Ops and relevant parties to determine requirements for a given client’s onboarding
• Outreach to clients requesting and collecting KYC documentation
• Serve as the key point of contact for Clients as well as Bankers, Operations, Risk and other internal functions
• Assist in tracking all KYC Onboarding related populations in partnership with coverage team
• For urgent Onboards help to swiftly remove road blocks and guide cases until their completion to ensure we meet signing deadlines
• Ensure respective KYC client portfolios are covered across business and regions and adhere to internal governance routines within the FLU and those governed by support partners
• Monitor and understand the risks and impacts of non compliance with KYC processes, including restrictions, closures and associated business growth impacts
• Gather client feedback on policy, requirements and/or jurisdictional nuances where given to help improve the Bank’s processes
• Understand and adopt process recommendations and procedural updates derived from changes to policy, technology adoption, process enhancements and remediation of control weaknesses / gaps
• Raise process issues and improvements that collectively help our clients
• Partner with colleagues in Banking, Sales, FLU COOs, FLU Change, FLU Business Controls, Operations, cross regional teams and other groups as needed
• Ensure timely collection of client required documentation, including follow up where needed
• Ensure voice of the client is heard while adhering to policies, laws, rules and regulations
• Ensure performance metrics are met and any exceptions are resolved within required timeframes
• Master customer due diligence (CDD) requirements and guide clients as needed to comply
• Support the collection of enhanced customer due diligence (ECDD) requirements and guide clients as needed to comply
• Adhere to bank privacy policies in securing non-public information obtained as part of KYC activities
• Embrace a collaborative and output oriented culture

Eligibility Requirements

• Bachelor's degree or equivalent experience
• 4+ years experience in a client facing role within the financial services or a related industry
• Preferred: Certified Anti-Money Laundering Specialist (“CAMS”)
• Knowledge of AML CDD policy and standards, industry practices in AML CDD, including legal entities in global jurisdictions
• Must demonstrate a strong client focus
• Excellent interpersonal skills for motivation, collaboration and encouragement
• Professional Demeanor: Demonstrating patience, composure, and positive attitude.
• Problem Solving and Decision Making Skills: Thinking analytically, using diverse research skills, applying past experiences to problem resolution, developing multiple resolutions, knowing how to and where to go to resolve problems.
• Flexibility and Adeptness: Handling multiple projects and daily tasks adjust to a changing environment adept to new approaches that improve overall work efficiency and effectiveness.
• Initiative: Identify process improvements, demonstrate a "self-starter" behavior and a willingness to help others, and show potential to require minimal supervision.
• Strong organizational skills and ability to prioritize and manage competing priorities with excellent attention to detail
• Excellent proficiency using Microsoft office products, particularly Microsoft PowerPoint, Excel, Word
• Japanese (at least B2 level) language proficiency is mandatory