Key Account Manager

viagogo; Limerick; On-site; EUR 65,000 - 95,000; Full time

Benefits offered by this job

Competitive compensation

Performance-based incentives

High-visibility initiative

Job summary

viagogo in Limerick, Ireland, is seeking a Supply Manager to build and scale high-quality ticket supply across live events, focusing on pricing, quality, and regional coverage. You will map supply landscapes, identify gaps, and onboard new sellers to ensure inventory is consistently available on the platform.

You will own regional supplier relationships, lead end-to-end negotiations, and drive revenue growth while monitoring KPIs like inventory depth and sell-through.

Qualifications

• Highly autonomous / self-starter.
• Strong commercial instincts and negotiation skills.
• Experience in account management and leading end-to-end sales cycles.
• Passion for live events and sports/music industries.
• Medium knowledge of Excel for data-driven presentations and deal post-mortems.

Responsibilities

• Build and scale high-quality ticket supply in underpenetrated markets.
• Identify supply gaps, source and onboard new sellers, and grow strategic supplier relationships.
• Map regional supply landscape and prioritize high-impact opportunities.
• Acquire new ticket suppliers across events through networking and relationships.
• Represent region in meetings and report progress to leadership.
• Own regional supply KPIs including inventory depth, sell-through, and revenue.
• Use data to identify gaps and launch targeted improvement initiatives.
• Oversee operations across countries to ensure high-quality service.
• Own the full commercial lifecycle: pipeline, deals, onboarding, and revenue growth.
• Negotiate mutually beneficial terms with suppliers and manage ROI-based decisions.
• Be the main contact for regional suppliers and lead client-facing conversations.

Skills

Autonomous

Commercial instinct

Ambiguity tolerance

Data-informed

Account management

End-to-end sales

Live events

Excel skills

SQL knowledge

Tools

Excel

SQL

Snowflake

Job description

StubHub & viagogo are the world’s leading ticket marketplaces, connecting millions of fans to live events globally. We are building a world-class International organization to accelerate this strategy across sports, music, festivals, and live entertainment across the world.

Our International Supply organization is seeking a Supply Manager in Limerick, Ireland. All key supplier relationships outside of North America are managed by the International Supply team. This Supply Manager reports to the Head of International Business team.

What You'll Do:

• This role is responsible for building and scaling high-quality ticket supply (pricing, quality, and coverage) in underpenetrated markets.
• You will identify supply gaps, source and onboard new sellers, and grow strategic supplier relationships to ensure the right inventory is consistently available on the platform.
• Map your region’s supply landscape, identify inventory gaps (by event, category, and seller type), and prioritize high-impact acquisition opportunities
• Acquire new ticket suppliers across sports, concerts, theatre, and other live events through networking and developing personal relationships.
• Represent your region internally to the International Operations Manager by communicating your progress in monthly/quarterly meetings.
• Own regional supply KPIs including inventory depth, sell-through, revenue contribution, and supplier concentration
• Use data to identify gaps and launch targeted initiatives to improve supply quality and coverage
• Review the company’s operations across all countries in your market to ensure that we are consistently delivering high-quality service to both sellers and buyers
• Own the full commercial lifecycle: pipeline creation, deal execution, onboarding, and ongoing revenue growth
• Operate with high autonomy in your region, making prioritization and investment decisions based on ROI
• Achieve mutually beneficial and industry-leading economic terms through complex negotiations
• Be the key point of contact for your region’s largest suppliers
• You own client-facing conversations and complex negotiations

What You’ve Done:

• Highly autonomous / self-starter
• Strong commercial instincts
• Comfortable with ambiguity and building from scratch
• Relationship-driven but data-informed
• Experience in account management
• Experience leading end-to-end sales cycles
• Passion for live events
• Medium knowledge of Excel and related data skills to create sales presentations and deal/project post-mortems
• SQL/Snowflake knowledge is a plus

Why Join Us:

• Help shape the future of ticket distribution globally
• Build foundational partnerships in one of our highest-priority European regions
• Work at the intersection of sports, music, and technology
• Join a high-visibility, high-impact strategic initiative
• Competitive compensation plus performance-based incentive