Key Account Operations Lead

Hollybank Trustees Ltd; Limerick; On-site; EUR 65,000 - 95,000; Full time

Benefits offered by this job

Competitive Salary

Performance Bonus

Modern work environment

Work from home 2 days/week

Cycle to Work

Wellness program

Career Progression

Job summary

Würth Ireland is seeking a Key Account Operations Lead to partner with the Head of Key Accounts, delivering tender pricing support, data insights and CRM-driven processes. You will help drive commercial decisions and oversee key customer accounts from Limerick.

A graduate with analytical capability is preferred, with strong communication skills and a proactive mindset. The role offers a mix of on-site collaboration and occasional travel, with opportunities to leverage AI tools and BI to enhance

Qualifications

• Graduates with a strong analytical mindset and ability to translate data into business insights.
• Experience handling data with Excel, BI, and CRM systems is advantageous.
• Desire to take initiative and contribute to commercial decisions.

Responsibilities

• Collaborate with Head of Key Accounts to define growth strategy using market and company data.
• Analyse contracts and key accounts to improve satisfaction and identify expansion opportunities.
• Forecast trends with data and highlight opportunities for action.
• Tailor product selection and pricing based on account data and purchase history.
• Monitor account performance and flag at-risk accounts early.
• Support CRM implementation and ongoing integration (Microsoft Dynamics).
• Assist in tender research, analysis, and submissions to build competitive proposals.
• Create and maintain KPI dashboards across major accounts for reporting.
• Produce regular performance reports to the Key Accounts team and senior management.
• Contribute to the development of e-business and online platforms for key accounts.
• Travel around Ireland for customer visits or trade shows; international travel possible.

Skills

Data analytics

Excel

BI tools

CRM systems

AI tools

Communication

Team player

Market insights

Education

Bachelor's degree

Tools

CRM software

Microsoft Dynamics

Job description

Location: On site / Limerick, Ireland
job type: Permanent / Full-time
Sector and subsector: Utilities | Trading
Salary: Competitive salary

The Würth Group is a leading provider of industrial consumable products, with over 400 companies and a global workforce of 85,000 people. Our commitment to high-quality products, innovation and excellent customer service has earned us an enviable reputation and continued growth.

Würth Ireland has been active for over 40 years from our head office on the Ballysimon Road, Limerick city. Our growth throughout the nineties and into the new millennium, coupled with record-breaking sales has made Würth Ireland a market leader in its field. Offering a range of over 8,000 industrial products direct from the logistics centre in Limerick coupled and a further 120,000 articles through direct shipment from Germany, we are not only ready to supply and service our customers today, but for the future. In line with our Omni-Channel Strategy our company expansion has led to the opening of 21 Trade Outlets throughout Ireland. Our online presence continues to expand, incorporating vending technology, scanners, on-line sales and selling, coupled with social and video marketing.

Our strength is our Direct Sales Force of which we have the largest in Ireland, on the road selling, servicing, and supporting our growing customer base. Our main industry sectors are: Automotive Aftermarket, Engineering & MRO, Construction, Renewables as well as Kitchens, Bedrooms & Bathrooms. Within our company’s headquarters in Limerick, you will find over 70 support staff working across a variety of functions including Sales, Marketing, Finance, Customer Services, Purchasing, Human Resources and Logistics.

About the Role

This is a newly created, exciting opportunity to join one of the fastest-growing business units at Würth Ireland. As Key Account Operations Lead, you will work closely with the Head of Key Accounts and a team of Key Account Managers, providing tender pricing support, tender applications, customer pipeline oversight, data insights & analytical support that help drive commercial decisions across the business.

Duties and Responsibilities

• Work with the Head of Key Accounts to build a sustainable strategy for growth using market data and company data.
• Analyse existing contracts and key account customers to increase customer satisfaction, whilst identifying opportunities for expansion
• Use data proactively to forecast trends and highlight opportunities
• Analyse Key Account customer data and purchasing history to develop and recommend tailored strategies, regarding product selection and price points
• Monitor account performance, identifying growth trends and flagging declining or at-risk accounts early
• Support the implementation and ongoing integration of our CRM system (Microsoft Dynamics)
• Support the research, analysis, and preparation of tenders, helping to build compelling and competitive submissions
• Build and maintain a centralised database of key performance indicators across all major accounts
• Prepare and deliver regular performance reports to the Key Accounts team and senior management
• Assist with the integration and development of e-business and online platforms across key accounts
• Flexibility to travel around the island of Ireland when required for customer visits or trade shows – International travel a possibility

What We’re Looking For

• A graduate, ideally in Business, Data Analytics, Commerce, or a related discipline
• A strong analytical mind with the ability to translate complex data into clear, actionable business insights
• Curious and ambitious, someone who takes initiative and wants to make the role their own
• Confidence using AI tools and technology to improve efficiency and output
• A clear and confident communicator, comfortable presenting to teams and management
• A team player who enjoys supporting others and takes pride in the success of the wider team.
• Experience handling data with Excel, BI, and CRM systems is an advantage.
• Excellent organisational skills with the ability to manage multiple priorities at once

This role offers the chance to join a dynamic, growing team, work with real commercial data, and build a career in one of Ireland’s most ambitious sales organisations. This is a role that will grow with you.

What we Offer

• Competitive Salary – subject to experience
• Performance Bonus
• Modern work environment and equipment inc fully expensed mobile phone
• Ability to work from home 2 days per week – after qualifying period
• Cycle to Work Scheme
• Wellness initiatives including 24/7 access to Employee Assistance Programme
• Career Progression Opportunities

Reporting to: Head of Key Accounts

Location: Head Office, Limerick.

Diversity is our Future

The future needs good decisions and good decisions are a result of a diversity of opinions and perspectives!

Würth Ireland is committed to championing an inclusive and diverse workforce that reflects modern Ireland and the people we serve. We strive to create a culture where all staff have equal access to opportunity and feel comfortable and confident to be themselves at work.