Key Account Manager

Hollybank Trustees Ltd; Galway; On-site; EUR 55,000 - 85,000; Full time

Benefits offered by this job

Company Car

Job summary

SSE in Galway is recruiting a Key Account Manager to lead designated regional teams and act as the primary client contact for assigned accounts. Reporting to the Senior Operations Manager, you will drive service delivery, regulatory compliance, and strong client partnerships across the region.

You will oversee operational performance, budgets, and the P&L, while promoting additional services and guiding site teams through continuous improvement initiatives.

Qualifications

• Full clean driving licence required.
• 3–5 years in a similar management role.
• Experience delivering excellent customer service and managing client relationships.
• Experience leading teams across multiple sites or accounts.
• Understanding GMP standards or similar regulated environments.
• Commercial awareness with P&L management experience.
• Hands-on leadership style and change management experience.
• Experience using CMMS and related technologies.

Responsibilities

• Lead and manage client relationships, ensuring high service standards and customer satisfaction.
• Act as the primary contact for designated accounts and resolve client issues promptly.
• Promote additional services and identify opportunities to grow accounts.
• Ensure operational KPIs, quality standards, and financial targets are achieved.
• Oversee Site Managers and operational teams, driving performance and development.
• Manage account P&L, budgets and invoicing accuracy.
• Ensure GMP/ISO/health & safety compliance and client-specific standards.
• Conduct client site inspections and implement corrective actions.
• Support staffing, coaching, and succession planning activities.
• Drive operational improvements and efficiency.
• Maintain cross-functional collaboration for consistent service delivery.

Skills

Driving Licence (Full clean)

Customer service

People management

Multi-site leadership

CMMS experience

Service desk software

Education

Building Services qualification or equivalent

Tools

CMMS

Service desk software

Job description

Location: On site / Galway, Ireland
job type: Permanent / Full-time
Sector and subsector: Facilities Management | Operations Manager
Salary: Competitive salary

Description

SSE is a proud member of the CWS Cleanrooms family, a leading European system provider specializing in contamination control for the pharma, biotech, medtech, and microelectronics sectors. Under CEO Andreas Wenzel, they offer end-to-end cleanroom management, including protective clothing rental, specialized on-site cleaning, laboratory disinfection, and industry training.

Your Role

SSE is currently recruiting for a Key Account Manager to lead designated regional teams and act as the primary client contact for assigned accounts.

Reporting to the Senior Operations Manager, the successful candidate will be responsible for operational delivery across their designated region and account portfolio, ensuring service excellence, regulatory compliance, and strong client partnerships.

Responsibilities

include, but are not limited to, the following:

• Lead and manage client relationships, ensuring high service standards and customer satisfaction.
• Act as the primary point of contact for designated accounts and promptly resolve client issues and complaints.
• Promote additional services and identify opportunities to support account growth.
• Ensure operational KPIs, quality standards, and financial targets are achieved.
• Manage the performance, productivity, and development of Site Managers, Supervisors, and operational teams.
• Oversee account P&L performance, budgets, and invoicing accuracy.
• Ensure compliance with GMP, ISO, health & safety, and client-specific standards.
• Conduct client site inspections and implement corrective actions where required.
• Support staffing, performance management, coaching, and succession planning activities.
• Drive operational improvements and identify opportunities for increased efficiency and value.
• Maintain strong working relationships across operational teams to ensure consistent service delivery.
• Support ad hoc projects and business initiatives as required.

What We're Looking For

• Full clean Driving Licence
• 3 - 5 year of experience in a Similar role in a Management position
• Experience delivering exceptional customer service and managing client relationships.
• Experience leading teams across multiple sites or accounts.
• Understanding and experience of GMP standards or similar regulated environments.
• Demonstrated success in driving operational improvement.
• Commercial awareness with P&L management experience.
• High level of technical competence and a formal Building Services qualification or equivalent experience.
• Hands-on leadership style with experience managing change.
• Experience using CMMS, service desk software, and related technologies.
• Experience working in a fast-paced facilities environment.
• Flexible, collaborative, and solutions-focused approach.
• Courage & Conviction: Takes ownership, communicates openly, and encourages honest feedback.
• Visionary Leadership: Provides direction, inspires teams, and supports employee development.
• Organisational Collaboration: Builds strong partnerships and works effectively across functions.
• Accountability for Excellence: Drives high performance and continuous improvement.
• Integrity: Demonstrates professionalism, ethical behaviour, and commitment to company values.
• Competitive Salary + Company Car included in the package

*It will be necessary to work alternative hours, shift patterns or unsociable hours including weekends from time to time.