Junior Trading Platform Support Analyst – Hybrid Dublin

Crédit Agricole SA

Ireland

Hybrid

EUR 29,000 - 36,000

Full time

35 hours ago

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Job summary

Amundi seeks a Junior Application Support Analyst (Trading) for the Dublin team on a 24-month VIE Programme. The role focuses on 1st level support for ALTO, Amundi’s investment platform, covering trading and related modules across Europe.

You will work with business users and tech teams to resolve issues and onboard clients. You will bring XML/SQL experience, a degree in a technical or finance field, and English fluency, with the ability to work in a hybrid setup and develop both technical and

Qualifications

Degree level qualification in engineering, computer science or finance.
Good understanding of financial markets and traded instruments, including of the role of Front, Middle and Back Office applications within Investment Management.
Hands-on experience with XML and SQL

Responsibilities

Providing 1st level application support for production issues from initial contact through to resolution and documentation, including root-cause identification and preventative action, collaborating with business users and technology teams to resolve issues in a timely manner.
Using incident/problem management/prioritisation skills in the support of critical Investment business processes from Order management, Trading to Decision support and Portfolio management.
Processing user requests for application access and authorisation.
Helping to onboarding new clients onto the OMS, Trading, PMS and Risk modules of the ALTO platform.
Document and optimize the support activity.
Provide end-user training, where necessary.