Junior ALTO Platform Support Analyst

Crédit Agricole Group; Dublin; On-site; EUR 38,000 - 52,000; Full time

Job summary

Amundi in Dublin is seeking a Junior Support Analyst VIE to join our growing team. The successful candidate will apply their existing technical skills to the support of trade management and execution activities within Europe’s largest Asset Manager.

You will provide 1st level application support for production issues, conduct root-cause analysis, document resolutions, and collaborate with business users and technology teams to resolve issues promptly.

Qualifications

• Experience in 1st level application support for production issues.
• Knowledge of incident management and issue prioritisation.
• Fluent English with strong communication abilities.

Responsibilities

• Provide 1st level application support for production issues from initial contact to resolution and documentation.
• Apply incident/problem management and prioritisation to critical processes across Order management, Trading, and Decision support.
• Process user access and authorisation requests.
• Assist onboarding of new clients to OMS, Trading, PMS and Risk modules of ALTO.
• Document and optimise support activities.
• Deliver end-user training when needed.

Skills

1st level support

Incident management

Problem solving

Communication skills

Tools

ALTO platform

Job description

Amundi in Dublin is seeking a Junior Support Analyst VIE to join our growing team. The successful candidate will apply their existing technical skills to the support of trade management and execution activities within Europe’s largest Asset Manager.

You will provide 1st level application support for production issues, conduct root-cause analysis, document resolutions, and collaborate with business users and technology teams to resolve issues promptly.